SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I must express my admiration for this set! As a person who partakes in regular swimming sessions, I find it crucial to safeguard my ears and nostrils from the potentially harmful effects of chlorine and other chemicals found in pools. This combination of products has proven to be highly effective at fulfilling that need. The primary function - blocking out water - is performed flawlessly by these accessories. Whether I'm doing laps or simply enjoying a casual swim, they ensure that no water seeps into areas where it could cause discomfort or harm. The effectiveness of their purpose gives me peace of mind every time I dive into the pool, knowing that my ears and nostrils are well-protected against any intrusive water entry. What's more impressive about these items is how comfortable they remain even during extended periods of use. Some similar products tend to become uncomfortable after being worn for some time, but not this set. They maintain an excellent level of comfort throughout the entirety of my swim sessions without causing any irritation or inconvenience. Another aspect is their ease-of-use factor. Even when you're already immersed in the pool, putting them on doesn't pose any difficulty whatsoever. Unlike other products which might require you to dry off before application or involve complex procedures, these can easily be put on while still in the water – making them incredibly user-friendly and convenient!
💦 Wow! Just wow! These plugs are fantastic; they fit snugly yet comfortably into your ears without causing any irritation or discomfort over time. And don't get me started on the nose clip – it's perfectly sized not too tight nor too loose just right for preventing any unwanted water intrusion during those intense laps across the pool 🏊♂️
Absolutely fantastic product! ❤️
I'm amazed at how well these work. The fit is just right and they stay put throughout vigorous swim sessions.
As a professional swimmer, having reliable gear is non-negotiable for me - especially when it comes to protecting sensitive areas like our ears and noses from harsh pool conditions. This product has exceeded all expectations: its design ensures both comfortability and effectiveness which are crucial aspects for swimmers like myself.
These ear plugs and nose clip are the perfect swimming companions! They're comfortable, easy to use, and keep water out effectively. A great find!
This product has made swimming so much more enjoyable for me.
This product makes swimming such a breeze now 😁 No more worrying about pesky water entering your nostrils or damaging your eardrums because these babies got you covered (literally!). They’re made of soft material so there’s no discomfort at all plus their compact size makes them easy to carry along anywhere 💼 Highly recommended!
This set has drastically improved my swimming experience; I can focus on improving my strokes instead of being bothered by irritating water intrusion.
I never thought such small items could make such a huge difference during swimming. These are simply amazing!
🏊♂️ I've been swimming for years and have tried a variety of ear plugs and nose clips. This set stands out from the rest in terms of comfort, functionality, and durability. The ear plugs fit perfectly without causing any discomfort or pressure while the nose clip stays secure even during vigorous swim sessions. It's clear that these were designed with swimmers' needs in mind.
No more struggling with uncomfortable products while enjoying your swim. This set fits perfectly and does its job splendidly 👌