SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These Wine Bottle Stoppers are amazing! They've gone above and beyond my expectations. If you're into wine, whether just a casual drinker or a connoisseur, these stoppers are a must-have. They create an airtight seal, are super durable, and so easy to use. They're really a key accessory for anyone who values their wine-drinking experience.
Had those pump-type ones before and always lost parts or they wore out. This one is all-in-one and seals perfectly. You can even mark the date you opened the bottle on the top, which is pretty handy.
Had a 1.75L wine bottle open from 12/6 to 1/5 and my wife said the last glass tasted surprisingly better than usual. "Not Skunked," she said. That's a win in my book!
Bought these for my mom who likes her Chardonnay over a week or so. Just pump the top about 5 times and it removes the air. The wine seems to taste better for longer, and they look and fit great.
Absolutely love this product! Keeps my red wine fresh for weeks. Definitely getting more as gifts!
Before, opening a bottle of red wine meant finishing it the same day. With this vacuum, the second half tastes just as good as the first. Total game-changer!
It doesn’t seem to leak, so I guess it’s doing its job. Wish it came with instructions though.
Been searching for something to keep my wine from turning to vinegar. Found this and it's a game-changer. Told all my wine-loving friends about it.
The stoppers are fine, but they made my wine bottle too tall for my wine box.
This thing works... Kept my wine tasting just as good 5 days later.
Thought all wine stoppers were the same, but this one's different. The date feature really adds to its usefulness.
I was really doubtful about the no-leak claim, but it works perfectly in my small fridge. Super happy with it!
This stopper has been great for me, would definitely recommend it.
Seems to seal pretty well.
THEY WORK AWESOMELY! 🙌
It's so easy to seal up an opened wine bottle with this and keep it fresh.
Totally worth the money!
I don't usually have leftover wine, but when I do, these stoppers keep my red wine tasting fresh for days!
Got these for my aunt who loves her wine. Doubt she'll use them much, but they're there if she needs them. 😂
These stoppers are great if you don't chill your wine. My wife's Stella rosas go in the fridge, and the stopper doesn't work as well there. Perfect for non-refrigerated bottles though!
Really simple and easy for keeping leftover wine fresh.
Thought this would be the perfect solution, but it didn't completely prevent air from reaching my red wine. Okay for a day, but not for longer.
Love this wine stopper! Super easy to use and it keeps my open bottles fresh.
The stopper's decent, especially for its price. Haven't tried it on a tilted bottle yet. Takes a bit to dry after washing but is easy to use. Good for those who hate re-corking.
Works well enough, kept my Sauvignon Blanc fresh for a good 5 days.
Seems to have quality, but I haven't tested it yet
Fast shipping, all good
Meets expectations very good performance
Very nice
Came fast, high quality
As described
I haven't tried
Works well
Useful
Very good product
Good product quality, fast delivery, recommended seller
Solid materials
Are of good quality the product are recommended
Nice
Super product.
Great product. recommend!
Good quality, works correctly, I will order more
Just as described. It arrived really fast!!!
Cool. Good product. I just don't understand if you have an easier way to get out of the bottle
As described. Product OK.
Product is as described, thank you!
Good product quality, fast delivery, recommended seller
The box arrived disrupting, but it is the same as the image I hope it serves very well
I didn't use it either, but I think it serves