SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a parent, I'm always on the lookout for clothing that's comfortable and fun for my little one. This Halloween long sleeve sweatshirt checked all those boxes! The design is absolutely adorable - it has just the right amount of 'spooky' to make my toddler excited about wearing it but without scaring him. It’s not only for Halloween festivities but also versatile enough to be worn throughout the fall season. The material is soft and warm, ideal as we transition into cooler weather. After several washes, I can confidently say that it holds up well with no fading stretching out of shape which is quite impressive considering how active toddlers can be.
I bought this adorable long sleeve sweatshirt for my little one's Halloween costume.
cool
I purchased this delightful long-sleeve sweatshirt in preparation for our family's favorite holiday - Halloween! My toddler was overjoyed when he saw the festive designs on his new 'Halloween shirt'. Not only does it look great, but its quality surpassed my expectations too. The fabric feels sturdy yet soft against his skin so there are no complaints from him even after wearing it all day at daycare which says a lot because he usually fusses about scratchy clothes. It has become an instant wardrobe staple as we approach October 31st and beyond since its cozy warmth makes it suitable as everyday wear during autumn.
i love how soft and comfortable this sweatshirt is - not to mention super cute!
nice
This charmingly spooky sweatshirt was an absolute hit with both me and my toddler! We got tons of compliments when she wore this to her cousin's costume party last weekend – everyone loved how cute yet appropriately themed her outfit was without compromising comfort or mobility like some costumes do. What impressed me most though is the quality; you can tell that attention has been paid to everything from stitching details to ensuring color vibrancy even after washing multiple times (which let’s face it, happens often with kids!). Additionally, its thickness provides ample warmth making sure she stays snug while enjoying outdoor activities in chilly weather. I'm so glad I made this purchase!
My son wore this to his preschool party and everyone loved his spooky spirit!
definitely a good buy 🌟