SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The high-quality sound box offers a superior auditory experience, combining sound clarity and power. It is designed with premium materials, such as neodymium drivers, that provide sharp and detailed audio playback. In addition, it incorporates advanced technologies such as state-of-the-art Bluetooth for stable and long-range connection, and noise cancellation features for immersive listening. The long battery life ensures hours of continuous playback, making it ideal for home and event use. Its compact and elegant design facilitates transportation, while water resistance allows use in different environments. In short, it is an excellent choice for music lovers who value quality and performance.
This speaker is my go-to for beach trips. Love the waterproof design!
The box has a beautiful aesthetic and has a quality sound. The delivery was carried out on time and the product came well packed.
I really love the sound, delivery was fast, everything was perfect, I would highly recommend this soundbox Pro
The bass on this thing is unreal! Really brings my music to life.
Original 100% product, excellent packaging, amazing sound, small but powerful, 100 recommended
Absolutely love how long the battery lasts, no more worrying about charging mid-party.
This speaker has become an essential part of our camping trips. Despite being lightweight and compact, it produces powerful sound that can be heard from all directions. The battery life is also phenomenal - we play music all day long and never run out of charge!
Lightweight and easy to carry around - perfect for camping trips.
Rain or shine, this speaker keeps going. Super durable!
The product is original, the delivery is super fast, the seller is great, five stars!
I'm impressed with its seamless Bluetooth connectivity. Pairs up instantly every time.
No caps review: love it! brilliant sound and battery life
No punctuation review: Great speaker good sound very portable
This little gem has been a lifesaver at our outdoor parties.
I've been using this speaker for my backyard parties and I must say, it's a hit! The sound quality is excellent, with no dead zones thanks to the 360° coverage. Plus, its waterproof design means I don't have to about unexpected rain or pool splashes ruining the fun.
The waterproof feature really holds up well against splashes from poolside fun!
🎉 Perfect for parties! Keeps going all night long. 🌙
🔊 Sound quality is top notch, 360° coverage means everyone can enjoy the tunes. 🎵
If you're looking for a reliable outdoor companion that can withstand dust, water splashes or even heavy rain then look no further than this amazing speaker. With IP67 rating protection against water & dust along with extended playtime up-to 24 hours makes it perfect choice for adventure seekers.
This speaker has survived camping trips, pool parties and everything in between. Really sturdy design!
Well received, good material😉, Excellent, I just need to listen and test drums. Thank you very much, thank you😊👍🏻
I've never had a speaker with such clear sound. This one's definitely a keeper!
No caps review: this thing is tough as nails and sounds great too
The Bluetooth connectivity on this portable speaker is impressive. It pairs up instantly every time without any hassle. And let's not forget about the sound - clear, crisp and loud enough to fill any room or space.
No punctuation review: Best gift ever thank you
For those who love their bass deep and powerful like me, this portable bluetooth speaker won't disappoint you at all! Its enhanced bass technology really brings your music to life in a way that few other speakers do.
The flexible handle is a nice touch, makes it even easier to take with me.
Excellent