SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a long-time baseball enthusiast and coach, I can confidently say that this glove is among the best I've ever come across. The quality of the leather is top-notch—it’s soft yet incredibly durable, providing a perfect balance between comfort and longevity. What really stands out to me is how quickly it broke in; within just a few sessions, it felt like an extension of my hand. My players have also noticed significant improvements in their catching skills since switching to this glove. It offers excellent grip and control, making every catch feel secure and precise. Overall, it's worth every penny for anyone serious about improving their game.
As a coach, I've tried countless gloves over the years, but this one stands out. The leather is top-notch and molds to your hand perfectly after just a few uses. My players love it!
The leather on this glove feels amazing, and the fit is just right. Highly recommend!
I bought this glove for my teenage son who plays in his high school team, and he couldn't be happier with it! From the moment we opened the box, we were impressed by its professional look and feel. The stitching is impeccable, ensuring that it will hold up through countless practices and games. My son mentioned how comfortable it feels right from the start—no painful break-in period needed! He’s been using it daily for weeks now without any signs of wear or tear. His performance on the field has noticeably improved too; he's making catches he used to struggle with before.
I bought this glove for my son’s birthday, and he hasn’t put it down since! It fits him perfectly and has improved his catching skills immensely.
This baseball glove is amazing! The padding provides excellent protection without sacrificing flexibility. I can play for hours without any discomfort.
I'm so happy with my purchase! This glove feels sturdy yet comfortable. It's clear that it's built to last through many seasons of intense games.
The craftsmanship on this glove is superb 👌🏽. You can tell that great care went into making every stitch perfect. Definitely worth every penny!
My daughter loves her new baseball glove! She says it's super comfortable and helps her catch better during practice sessions with her team.
I’ve been playing baseball for over 15 years, and finding a reliable glove has always been challenging until now. This one offers fantastic grip and control—highly recommended!
Great value for money—this glove performs like a premium product but at an affordable price.
This was an upgrade from my old worn-out mitt, and what a difference it makes! Break-in time was minimal, which means more time enjoying the game 🥎
The fit of this glove is incredible; it hugs my hand like no other I've used before. Plus, the design looks really sleek on the field!
Amazing quality at an affordable price point! My husband plays in a local league, and he swears by this glove's performance during matches.
I recently purchased this glove for my daughter, and she absolutely loves it! The fit is perfect, and the leather feels so soft yet durable. She’s been catching balls with ease ever since.
This glove has exceeded all my expectations. It broke in quickly and provides excellent grip during games. I feel much more confident on the now!
I’ve tried many gloves over the years, but none compare to this one in terms of comfort and quality. It's like an extension of my own hand—highly recommend!
The design of this glove is fantastic 🎨🧤! Not only does it look good, but it performs exceptionally well too. A must-have for any serious player out there.
This glove is fantastic! It broke in quickly and fits perfectly. My son loves using it for his games.
Excellent quality and very comfortable. I can play for hours without any hand fatigue!
I’m so impressed by how durable this glove is. It's held up through many tough practices.