SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The rug boasts impressive weight, staying firmly in place without any tendency to move or roll. Its exceptional ability to capture mud and moisture from wet feet is particularly commendable. With three large dogs constantly going in and out throughout the day, this rug excels in maintaining the cleanliness of our floors.
I specifically procured this rug for my back door, the primary entry point for my dogs. Its performance has been nothing short of perfect – significantly reducing the amount of dirt brought into the house. I was so pleased that I ordered a second one for my RV door. We frequently venture into sandy locations during our rides and camping trips, and after each excursion, I was astounded by the considerable amount of dirt, sand, and small rocks that shook out of the rug. Despite not appearing dirty initially, it cleaned up exceptionally well and was ready for our next camping adventure. I highly recommend these rugs and intend to order another one for my front door.
It works excellently against water, though not as effectively with mud. We use it for our dog daily, making him step on it when coming in from the backyard. If he has muddy paws, we still need to do some paw washing and wiping.
I purchased this mat for my daughter, who has two dogs and contends with a muddy yard during this time of year. Opting for a white one to match her room, the mat effortlessly tackles all the muddy paw prints and cleans up beautifully. I wholeheartedly recommend this mat.
These rugs possess an almost magical ability to trap dirt and water effectively. As a result, there are no more pesky puppy prints on my floors, and cleaning them is a breeze. When I shook them out, I was genuinely amazed by the substantial amount of dirt they had collected.
I have two dogs, and they consistently bring in dirt. I can't always be there to wipe their paws. After a rainy weekend with plenty of mud, I can attest to how dirty this mat is. Without it, my kitchen floor would be a complete mess. I also have a rough bristle mat outside, but it has never helped as much as this one. I just wish I had chosen the larger size, perhaps in the future.
I bought this rug for the back slider off the deck, where the pups go in and out all day. This soft and beautifully colored mat adeptly collects the moisture from their paws, especially during this time of year. It has become a cherished addition to our home.
I have invested in several of these rugs, each in different colors. The hues are rich and visually pleasing, and they not only offer a comfortable cushion for my feet but also provide a cozy spot for my German Shepherd to rest. Notably, these rugs have consistently stayed in position on the floor.
My small dog has quite a bit of hair on her feet and legs, causing a mess when it rains and she needs to go outside. Placing the muddy mat on our kitchen island has proven to be a convenient solution. It allows us to easily wipe her down and conduct any necessary grooming. Additionally, it serves as a secure surface when we have to administer her medicine, thanks to the rubber backing. I only wish I had discovered this sooner!
I've perpetually struggled with dirt being tracked into my house due to my dog's large furry feet, as well as the frequent comings and goings of a new puppy and two great-grandchildren. However, the introduction of your rug has worked like magic, putting an end to the dirt problem. Words can't express how much this has simplified my cleaning routine. Finally, a product that truly delivers! Thank you.
My dog tends to be a messy drinker, and I've experimented with numerous types of mats under his water bowl. This particular rug was my last resort, and I regret not buying it sooner! It adeptly absorbs water and remains inconspicuous even when wet. Moreover, it resists getting dirty and is effortlessly washable. I appreciate the variety of sizes and colors available.
Without a doubt, this is the absolute BEST product! It lives up to its promises. I have one placed by my front door and a runner in the washroom near the back door. The dirt and mess stay right where they belong! Before I had these, I constantly had to deal with picking up dirt and dog hair. Say goodbye to that hassle! These rugs capture everything! I sincerely wish I had ordered them years ago. The purchase is incredibly worthwhile! I cannot emphasize enough how much I recommend this product... BUY IT!!
This marks the third time I've purchased this excellent product. Living in the countryside, it effectively traps most of the dirt from my boots. The only mystery remains why my cats seem to have an aversion to it, preferring to go around or leap over it. Who knows the reason!
I adore these rugs. Having a dog, it's a relief to have her walk on this rug before entering my hardwood-floored areas. It means much less cleaning for me. My only wish is that they offered a wider range of colors to choose from!
I bought this as a Christmas gift for my mom, who has two dogs and a tile floor. She has repeatedly raved about how effective it is at cleaning their paws. With rainy weather making her yard muddy, this mat eliminates the need for her to bend down to wipe paws and, even better, reduces the need for daily mopping. The muddy mat really does the job!
Just wanted to leave a quick review and mention that this mat does indeed make a difference! I have a large dog, and while there may still be a minor mess, this mat significantly prolongs the cleanliness of your floors. I highly recommend it!
I've just received them, so I haven't yet tested their absorbency or ease of cleaning. However, they seem to be doing a good job of cleaning the dogs' feet and our shoes fairly well.
Tired of wiping paws or cleaning up wet and muddy prints? I certainly was. I took a chance on this product, and I'm delighted that I did. This simple little rug works even better than my initial expectations.
I needed this for inside the dog door, and I chose the gray option. I have a dachshund mix dog, and her belly often tracks in dirt and snow, in addition to her feet. This mat traps it all. I haven't had to wash it yet, but given its thickness, I suspect it may take a while to dry. Nevertheless, it's a fantastic mat.
I purchased this as a Christmas gift for dogs coming in from outside, especially during snowy days. I wanted to see how well it would keep wet paws off the floor. My daughter-in-law really appreciates it, and I plan to order one for our home as well.
They work as described, loading up with dirt that needs frequent cleaning.
My dog used to refuse to let me wipe his paws when he came in, leading to constant floor mopping. That's no longer the case. This mat is truly amazing!
These rugs stay firmly in place and are comfortable to step on. We use one at our front door.
I have 5 rescue dogs, and they tend to track in a lot of dirt, especially on rainy days. These rugs are fantastic! They are highly absorbent and effectively trap debris as the dogs enter from outside. They have substantially reduced the frequency of my sweeping chores.
We use it as a designated spot for our dog's food and water dishes, and it works excellently! Much more efficient than using towels.
I wasn't sure if these would help with my 2 large dogs, but I was pleasantly surprised. They do a great job of picking up water and dirt off their paws before it reaches my kitchen floor. I know they work because I'm not constantly cleaning the floor as I used to.
I was genuinely shocked by how much dirt I shook out of it after just a few days. We live on a gravel driveway, and it managed to pick up a significant amount of what the dog or my husband would typically bring into the house. It's the perfect size, and there's no issue with closing the door over it. It not only looks nice but also collects far more than I expected!
Since the door of my small house opens outward, I can't place a rug in front of it. I purchased this rug to put down as we enter the house. I have to take my fur babies out frequently during the day, and this rug effectively reduces the dirt and mud because I got the runner size. My pets have small feet, and the rug traps the moisture and mud on their feet, preventing it from spreading on the floor. I absolutely love it and will order another one when needed.
I've had many rugs before, but I will never purchase anything other than this rug for my entryway. With two dogs, it's a lifesaver for dealing with muddy and wet paws. It also washes up beautifully.
After having this product in front of our back door for a few weeks, I decided it was time to give it a shake and a clean. I was astonished by the amount of dirt that came out of it. Just by looking at it, you would think it was still clean. I am so impressed that I am ordering a couple more of these.
I used to have mats from pet stores, but these mats far surpass them in performance. Living in the countryside with multiple people and animals, this rug has significantly reduced the problem of tracking water and debris inside.
It would be great to see more color options offered.
I've only had these rugs for a couple of days, and I bought them to place in front of the dog's door to minimize the outdoor debris being tracked inside. So far, I'm satisfied with their performance!
You can include these in your collection of time-saving devices. They reduce the need for sweeping, vacuuming, and mopping significantly. It's astonishing how much debris they capture before your pet steps onto the floor.
With 5 Golden Retrievers and this challenging winter weather, these mats have been a lifesaver when the dogs come inside with wet paws. This product is truly great!
I bought two of these rugs, one for the back door and the other for the side door. They have done a fantastic job of keeping my wood floors clean.
I had my doubts about whether this would work for our large dog with extra furry paws, but I was pleasantly surprised! I do have to have him stand on it for a few seconds, which makes a big difference.
I absolutely love this rug. It's incredibly absorbent, and the best part is that it doesn't slide around on the kitchen floor. I'm planning on getting another one soon.
I appreciate the weight of the rug, but its performance didn't quite meet my initial expectations. It seems that the dog needs to stand on the rug for some time to effectively soak up water and mud. I have it positioned right in front of the doggie door, and my dog steps on it when he comes in, but I still end up with wet and muddy paw marks.
This mat is perfect for the back door, where we bring in the dogs from the snowy yard. It cleans their feet better than anything else we've ever used.
Having this mat by any entrance to your home is truly amazing. It saves a lot of time that would otherwise be spent cleaning up additional mess on the floor, especially when you're walking in from the rain.
These throw rugs are great! The vacuum does need to be set at the highest setting to avoid catching, but apart from that, they are wonderful.
The rug stays firmly in place even as dogs run and walk over it. It effectively absorbs moisture from rain, which dogs typically track into the house.
With 2 big dogs going in and out, this mat has spared me from the constant chore of cleaning the floor. It's definitely worth every penny.
This has been a wonderful addition to our home, and it works exceptionally well. No more mud or wet prints scattered throughout the house.
This mat is excellent for placing near doors. It has impressive absorbent qualities. However, when it comes to dogs, it can be a challenge to get them to wipe their feet thoroughly, so it doesn't entirely replace the need to dry their paws with a towel. These rugs are convenient to wash and maintain.