SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's considerably larger than I expected. I thought I had ordered the Xs size, but my 6 lb chihuahua absolutely LOVES it. She wouldn't even come to bed last night. It's incredibly soft, and she can snuggle into the contours as intended. Plus, the fact that it's washable makes it well worth the money.
It's a soft and cushy bed for your furry friends. My 12-pound Cotton Dr Tulear dog fits comfortably in it, and my 9 lb cat has also taken a liking to it. It even fits inside a 48-inch dog crate. While my dog isn't destructive, if you have a chewer, you may want to consider a bed they can't tear apart, as this one has shag fur. Nevertheless, my pets adore this bed.
This is the 4th one I've purchased in 2 years, and I can't emphasize enough the quality and how much my dog loves this bed. It's machine washable and can be put in the dryer without falling apart. The sides are fluffy and supportive, the colors are true to the photo, and it's incredibly soft. I have two for different rooms in my house and one at my parents' house for when my dog visits. He lies in it constantly and sleeps in it all night.
I have a Poodle, and each one of them takes turns cycling in these lovely little beds. They're the perfect size, and each of them weighs about 20 lbs, so it's not too big or too small. There's never a time I look over and somebody's not in one of those beds. I ordered two just to be sure nobody was going to miss out, as I know they cycle through other fun places to sleep in the house, along with another circular bed I had from before.
My chonky girl, Sassy, is incredibly particular and usually hates everything. However, she adores this bed. I ended up buying a second one for another room because she loves it so much. She even stopped sleeping on the back of the couch, a habit she'd had for 6 years, all thanks to this bed! It took about 36 to 48 hours to fluff up completely, so do give it time, but if Sassy likes it, I believe any pet will.
These beds are exactly what we needed in terms of functionality and size. Our 25-pound dogs found the small size to be too cramped, and they couldn't spread out. This medium bed is soft, and they have plenty of room to stretch out or curl up. I've washed it, and it was easy (top load with no agitator). It did take a couple of turns in the dryer to get it thoroughly dry, but it retained its shape and softness. We love these beds, and more importantly, our dogs do too!
We're all aware of how picky cats can be, often preferring a simple cardboard box over a fancy cat bed. However, this Bedsure bed is an exception. As my picture shows, my cat curled up in it as soon as she saw it, and it has been her preferred sleeping spot ever since. Therefore, this 5-star rating is from my cat's perspective, not mine!
I have a cat that has an irresistible urge to knead soft things. When I first put her in it, she kneaded for a minute, then jumped out, perhaps feeling a bit overwhelmed by its size. However, I found her zonked out in it 30 minutes later, sleeping so soundly that she didn't hear me opening and closing doors. She slept for hours, and it has now become her absolute favorite place to sleep. She absolutely adores it.
My cat adores it. She's a medium-sized cat and fits perfectly in the small size bed. She loves to curl up in it. The fabric is incredibly soft, and the raised sides create a nice headrest for her, making it even cozier.
I wanted a fresh, comfy new bed for my old boy. He's 14 years old and deals with anxiety and pain. I read the reviews, and many mentioned that the curved edges made their dogs feel secure. He is loving this bed, and I think it makes him feel very comfortable.
From the moment I opened the package, I couldn't keep the dogs or my daughter off it. I ordered two, but one won't arrive until tomorrow. I was concerned that the 36-inch one might be too small for our pit bull mix, but he has plenty of room. As you can see, my pit bull, Jack Russell Terrier, and 6-year-old daughter can all be on the bed comfortably.
I purchased a smaller version about a year ago, and my dog used it but always seemed to end up sleeping on the floor and tucking her head into it like a pillow. Finally, I decided to buy the larger one, and boy does she love it! It's incredibly soft, with high edges that allow her to snuggle in, and it seems to have a calming effect as well. I highly recommend it.
I've had problems getting the center to stay inside the bed. I bought a large, and the center pillow keeps popping out when the dog gets up, which is frustrating.
My dog is small but medium-sized and likes to move around. I didn't return it because I kept it as a day bed next to my desk for the days I worked from home.
I bought this bed in a size medium for my Yorkie. We had purchased the smaller beds in the past but thought he might like a bigger one. It turns out we were right! This bed has much more padding and comfort in the middle, and the fluff doesn't shed as much as his other ones. I love that you can put it in the washer and dryer too. Such a great purchase, and I'll be buying more!
I loved this little bed, and I'm sure your dog will too. Unfortunately, my cats liked the box better.
My dog loves curling up in his bed at night. He doesn't come up on our bed as often now. My only complaint is that the cover is not removable for washing. I don't think it will fit in my washing machine without becoming unbalanced.
My little ones are so comfortable, especially my black Chihuahua, who was a nervous dog before. Look at him now!
This bed was worth every penny. My Savannah cat has never used any of the beds I've purchased until this one. It has helped with his anxiety levels. I'm definitely buying another one!
I purchased this for my 90 lbs. Doberman to use for curling up like the cute donut she is. The sides are stuffed well, and the bed breaks into 2 parts for washing. My only complaint is the actual bed portion, which is basically a flattened seat cushion that doesn't provide much comfort between her body and the hard ground.
This picture was taken on New Year's Eve while fireworks were going off like crazy. Normally, during a storm or fireworks, she paces the floor. This year she slept right through it. She absolutely loves it.
I really love that my cat(s) can curl up and get comfy in these beds. They seem to like them a lot; I've purchased 3! I did buy pet blankets to cover the beds for easier cleaning. I haven't washed them yet, and I worry that multiple washings may affect the bed overall, but it seems like it would be easy to wash. The material is very soft, and the beds fluff out well.
I adopted a kitten that showed up on my porch this fall. I opened my door, and she ran in! I'm more of a dog person and a newbie with cats. I ordered this bed, and it's fantastic! I'm getting another one for the bedroom. The shape of it just makes your pet curl up and sink into it. Buy it!
My little rat terrier had taken over a tiny cat bed as her own, but she had outgrown it. I felt bad for her, so I found this one, and it looked so comfy. She loves it so much that she uses it all the time as her "nest." I'm so happy I found this little bed for her.
My old man dog has truly become one with this bed. I unwrapped it while he was having dinner (which is very important to him), and he stopped eating to test it out. At his advanced age, I figure anything I can provide for his comfort is a win, and he genuinely seems comfortable.
I absolutely love this bed, but my dog, not so much. I think it's because she has a thick fur coat and tends to overheat easily. It seems she'd rather sleep on the hard floor. She definitely doesn't take after her human mama!
I ordered this for my aging Chihuahua, who is 16 years old. While he is still active for a dog his age, he sleeps much more than ever. He typically sleeps between my wife and me, and now he loves this bed as much as being in between us. I would strongly recommend it, especially for small breeds.
Just what I expected! I bought the Large size for my two Beagles. They have enough room to stretch out when laying alone or they can lay together!
It's a very nice bed. The cushioning is plush, and it seems to be well-constructed, but my cat hated it. The deep knap on it seemed to scare my cat. Lol, I don't know, but he wouldn't go anywhere near it. I tried it for a few weeks and finally threw it out.
Hello, the color is in line with the order quickly without problems. I recommend
I will describe the product. On the first day, our cat will fall asleep on this bed. Let's say, every hour to make friends with the bedroom.
Very satisfied. My doggy too. Thank you to the seller. Very good quality.
Very fast delivery, Perfect size for Chloe she loves it! She's 5.5 kilo. Ordering another one
Recommended really
I took 60 cm for my life. My dog is a hound😄
Complies to the description, I ordered XL for small but long breed dog, loved it after other beds, chose this one, the color is very nice and arrived earlier
Arrived really fast. Suitable for two dogs My Little :)
My dogs love it
Really big and beautiful quality. For the moment my chachoutes do not go in it so to do with time.
I took XL, for the Jack of the village, I'm talking about enough.
Good for his penny Don't wear coarse ale, don't blow thin For the winter (in US the dogs) But I think nothing On the bottom of the Yak fabric do not slip)
The bed is really beautiful and comfortable my dogs liked it was worth waiting for recommends recommends
Very soft, comfortable cat bed!!! excellent quality, fast delivery!!! My cat liked it, sleeps in it every day!!))
The bed is very cute and soft. Our dog loved it. She is 7 kilos and the bed is a little big, but that's not a problem. We intentionally ordered size L.We are very pleased with the price, quality and fast delivery. I recommend it.
The shipment came quickly. The existing seat was small, so I had to replace it, but now I regret that I changed it. I sleep very well ^ ^
It's a little cotton but I'm happy for the price. It's soft.
It is as big as I wanted, but the photo is different from the product received, because the edges are not as high as the photo indicates, but they, the two little dogs, are delighted
The bed is lovely. the quality is good. The color is as described. highly recommended
Very nice, a little light in the materials I hope hard ..
The bed is just like the image, it is soft and my little dog likes me a lot, I asked for the smallest because it is a small dog
Cute and fluffy pet bed. My two 3kg yorkies fit both in there, and are totaly loving it! I was so surprised when the package came cause it was so small thanks to the vacuumed and folded bag. But it fluffed up immadiately when I opened it. Thanks seller
Lovely beds, both doggies love them. Lovely colours and fast shipping!!