SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this thermal imaging monocular for a series of night-time wildlife observation hikes I had planned. From the moment I turned it on, I was absolutely astounded by the clarity and detail of the images it produced. The 384x288 infrared resolution provides such sharp and detailed images that spotting animals, even in complete darkness, became an effortless task. I was particularly impressed with the 50Hz frame rate, which allowed me to track moving objects smoothly, without any lag or stutter that I've experienced with other devices. The digital zoom function is another feature that stood out to me. Being able to zoom in 1X to 4X continuously allowed me to observe animals from a safe distance without disturbing them, providing an intimate glimpse into their nighttime activities. The device is incredibly user-friendly, with intuitive controls and a comfortable grip that made long periods of observation easy on my hands. The built-in camera and 16GB memory were perfect for capturing high-quality photos of my discoveries to share with friends and colleagues later. What's more, the durability of this monocular is beyond compare. The IP67 dustproof and waterproof rating, coupled with its ability to survive a 2-meter drop, gives me confidence that it can withstand the rigors of outdoor use. In conclusion, this thermal imaging monocular has exceeded all my expectations and has become an essential tool in my outdoor adventure kit.
I've been using the UTx318 for early morning hikes and the clarity it provides in low light is phenomenal. Spotting wildlife has never been easier, and the digital zoom brings nature closer than ever. The durable design gives me peace of mind during rugged treks. Absolutely a game-changer for outdoor enthusiasts!
Love my UTx318! It's lightweight, easy to use, and the thermal images are clear. Perfect for spotting wildlife on my evening walks. 😊
As an avid hunter and outdoor enthusiast, finding the right gear can make all the difference in the world. That's why I was thrilled when I discovered this thermal imaging monocular. Its exceptional clarity, thanks to the high infrared resolution, has made identifying and tracking game in various lighting conditions easier than ever. The fast frame rate ensures I never miss a beat, capturing every moment with smooth precision. The zoom feature is a game-changer, allowing me to get up close and personal with my surroundings without physically moving an inch. I've used it to spot deer, coyotes, and even smaller critters with ease. The laser indication and Hotspot Tracking features have been invaluable for quickly locking onto and following my target, significantly improving my hunting success. Capturing these moments has been a breeze with the built-in camera, and sharing the shots with my hunting buddies has never been easier, thanks to the device's connectivity options. Not to mention, the rugged build has already proven its worth after a few accidental drops. Overall, this thermal imaging monocular has not only enhanced my hunting experiences but has also become a crucial tool for my outdoor adventures, offering reliability, performance, and unmatched functionality.
I use the UTx318 for both personal and professional wildlife tracking. Its accuracy and clarity are unmatched, making it a valuable tool in my research. The ability to connect to an external screen is incredibly useful for group observations.
Wow!
Rats in my yard didn't stand a chance. The clarity at 10 yards is unbeatable.
The UTx318 is my go-to for night-time wildlife photography. The built-in camera and generous storage let me capture and keep every moment. The waterproof rating is a real bonus, as I no longer worry about unexpected weather ruining my gear.
Absolutely love it! Spotted deer clearly on my early morning hunts. Makes walking in the dark a breeze.
As a property manager responsible for a large, remote estate, ensuring security and monitoring wildlife activity is a part of my daily routine. This thermal imaging monocular has become an indispensable tool in my arsenal. The clarity it provides, even in total darkness, is truly exceptional. With a 384x288 infrared resolution, it delivers sharp, detailed images that make identifying animals or human figures straightforward, even from a distance. The 50Hz frame rate is particularly impressive, capturing smooth footage of moving targets without any blur. This has been crucial in both managing wildlife on the property and enhancing security measures. The digital zoom function allows me to get a closer look when needed, and the laser indication feature has been invaluable in pinpointing specific locations or targets for closer inspection. Additionally, the ability to capture and store images directly on the device has been incredibly useful for record-keeping and reporting. Its rugged construction, including the IP67 rating, ensures it can withstand the demanding conditions of my work environment. Overall, this thermal imaging monocular has exceeded my expectations, providing a level of detail and functionality that has significantly improved my effectiveness in managing the estate.
After using this thermal imaging monocular for several weeks, I'm thoroughly impressed. Its ability to capture clear, detailed images in total darkness has transformed my night hikes into extraordinary adventures. The digital zoom feature is particularly useful, allowing me to observe wildlife from a safe distance. It's rugged and reliable, a true companion for any outdoor enthusiast.
I never knew what I was missing until I got the UTx318. Watching wildlife from my backyard has become a nightly ritual. The device's clarity and range are outstanding, and being able to capture photos is a huge plu
Impressed with the UTx318's performance. Great value for money, and the battery life is fantastic. A must-have for outdoor enthusiasts
My experience with this thermal imaging monocular has been nothing short of revolutionary for my nighttime security checks around my property. Living in a rural area, it's crucial to keep an eye out for wildlife or any unwanted visitors after dark. The clarity this device offers is phenomenal, allowing me to see clear, detailed images far beyond what I expected. The device's fast frame rate means that moving objects are captured seamlessly, a feature that proved invaluable when tracking faster animals or assessing the situation quickly. The digital zoom allows me to focus in on specific areas without losing image quality, which has been particularly useful for identifying animals or objects at a distance. Moreover, the ease of targeting with the laser indication and Hotspot Tracking has made it simple to keep track of anything unusual. The ability to take photos and store them on the device has been great for documenting and sharing findings with my family. The durability is also a major plus; it's reassuring to know that it can withstand harsh outdoor conditions. This thermal imaging monocular has significantly improved my sense of security and has been an excellent tool for managing my property more effectively at night.
Captures smooth, detailed images of moving objects. Couldn't be happier!
For the price, the clarity and range are exceptional. A must-have for any outdoor enthusiast.
he UTx318 has been a game-changer for my evening jogs. It helps me spot animals and navigate safely through less lit areas. The device's durability and ease of use are top-notch. Highly recommend for anyone active at nigh
Fantastic thermal monocular! The UTx318 makes night observation so much easier and more enjoyable. Worth every penny
As an avid hiker and camper, I've found this thermal imaging monocular to be an invaluable addition to my gear. The detail and clarity it provides, even in pitch-black conditions, are exceptional. The digital zoom feature is incredibly useful, and its durability means I don't have to worry about it in rough terrain
This thermal imaging monocular has been a game-changer for my early morning hunting trips. The resolution and frame rate make spotting and tracking game effortless, even in the dimmest light. The device's sturdiness and ease of use are major plus points. Highly recommend for any serious hunter.
As a professional security consultant, I find this thermal imaging monocular indispensable for nighttime surveillance. The image clarity and zoom capability allow for precise monitoring of expansive areas. Its durability and waterproof rating give me confidence in its performance under any conditions. It's an invaluable tool for ensuring property safety.
Took it on a camping trip and it was the star of the show. Everyone was amazed by its capabilities.
I recently took the UTx318 on a camping trip, and it was remarkable! The easy targeting feature helped us feel safer at night by spotting animals around our campsite. The device's robust build and fast charging mean it's always ready when we need it.
This monocular has become an essential tool for my night photography, allowing me to spot and track wildlife with unprecedented clarity. The infrared resolution and smooth frame rate are standout features, making it possible to capture detailed shots in complete darkness. Its robust build and waterproof rating are added bonuses.
I purchased this monocular for my nocturnal wildlife studies and it has exceeded all expectations. The clarity and detail it provides, even at significant distances, are outstanding. The fast frame rate ensures smooth tracking of moving animals, and the built-in camera is perfect for capturing moments I want to revisit or share.
Saw the heat signature of a fox from afar. This monocular is incredible.
Works well for short distances. Wish I'd saved for a higher-end model, but it's good for now.
I've been using the UTx318 for monitoring my property at night, and it's exceeded my expectations. The clarity and range are perfect for spotting any unwelcome visitors. It's reassuring to have such a reliable tool at my disposal.
As a beginner to thermal imaging, I found the UTx318 incredibly user-friendly. The crisp images and smooth frame rate make it a pleasure to use. It's sparked a new interest in nocturnal wildlife observation for me.
For those hesitant about the price, it's worth every penny. The clarity and range you get are phenomenal.
Got it super fast. Impressed by the sensor clarity and refresh rate. A solid buy.
I never imagined that a thermal imaging monocular could so dramatically change my outdoor activities, but this device has done exactly that. From the first use, the exceptional clarity of the images it produces made it clear that this was no ordinary piece of equipment. Whether it's early morning hikes or late-night wildlife observations, the infrared resolution and fast frame rate capture every detail and movement with astounding precision. The continuous digital zoom has allowed me to explore my surroundings in ways I never thought possible, bringing distant objects into clear view. The device's user interface is remarkably intuitive, making it easy to switch between modes and functions even in complete darkness. The built-in camera and generous memory mean I can capture and save those once-in-a-lifetime sightings. Its rugged design gives me peace of mind during my adventures, knowing it can handle anything I or nature throws at it. This thermal imaging monocular has not only enhanced my enjoyment and engagement with the natural world but has also provided a level of detail and insight into the environment that I previously thought was only accessible to professionals.
From tracking down pests on my property to observing nocturnal wildlife, this thermal imaging monocular has been outstanding. Its image clarity, even in total darkness, makes it easy to identify and monitor animals. The device is also surprisingly rugged, handling drops and bad weather with no issues.
I've been using this thermal imaging monocular for home security and wildlife watching, and it's been incredibly effective. The clarity of the images, even at long distances, is impressive. The rugged design withstands outdoor conditions well, and the device is intuitive to use. It's an excellent investment for anyone looking for reliable night vision capabilities.
I never realized how much I was missing on my night hikes. With this, I feel safer and more in awe of nature.
Ideal for hunting in 50-100 yard ranges. Beyond that, it gets a bit blurry.
Easy to use and quick to charge. Identifies heat signals well, even at 100 yards.
I was skeptical about the UTx318's performance given its price, but I'm blown away by its capabilities. It's become an essential tool for my outdoor adventures, offering peace of mind and enhancing my experience.
My dad, who's hard to impress, was blown away by the gift. Now he won't go hunting without it.
Using the UTx318 for property surveillance has been a revelation. Its range and clarity make spotting intruders or wildlife a breeze. The hotspot tracking is incredibly useful for monitoring movement patterns. Plus, the device is so intuitive to use!
Taking the UTx318 on my nature walks has opened up a new world of wildlife observation for me. The thermal imaging is crystal clear, and the device is so robust, I never have to worry about it getting damaged outdoors.
This device has revolutionized my camping experiences. Being able to observe wildlife at night with such clarity and detail is truly remarkable. The fast frame rate captures every movement, while the digital zoom brings distant animals into clear view. It's durable, easy to charge, and simple to operate.
As an avid birder, the UTx318 has transformed my observation experiences. The exceptional clarity and fast frame rate capture birds in flight seamlessly. Sharing rare sightings with my group through the external screen connectivity has made our outings even more exciting!
The UTx318 has been a great addition to my camping gear. Durable, reliable, and the image clarity is superb. Highly recommend.
This tool has become my go-to for night walks. It's amazing what you can see!
The UTx318 is perfect for outdoor educators like myself. It allows me to bring the magic of nocturnal nature to my students in a way that's interactive and engaging. Its ease of use and durability are just icing on the cake
For someone passionate about nature and wildlife, this monocular has opened up a new world of nighttime observation. The high-quality images it produces, even in complete darkness, are simply amazing. It's also incredibly user-friendly and robust, capable of withstanding the tough conditions of outdoor use.
It's so easy to use, even for a tech newbie like me. The instructions were clear and I was up and running in minutes.
The UTx318 exceeded my expectations. It's perfect for quick wildlife spotting and the picture quality is impressive. Very happy with my purchase. 😄
The UTx318 has been invaluable for my night hikes. The thermal imaging cuts through the darkness, revealing the forest's secrets. Its lightweight design makes it easy to carry for hours, and the long battery life ensures it lasts through my adventures.
It won't replace night vision, but it's excellent for spotting 'things of interest' in the dark.
I purchased the UTx318 for my father, an avid hunter, and he can't stop raving about it. The device's precision and reliability have made his hunting trips more successful and enjoyable. I'm considering getting one for myself now!