SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
no joke this case has changed how i use my phone 👌 i'm always out hiking or at the beach so was constantly worried about dropping it in water not anymore! love that its universal too so when i upgraded phones there were no issues.
For anyone who's as clumsy as me, this is a must have.
bought for my whole family
Okay let me tell ya... This waterproof case is legit 💯! My clumsy self dropped my phone into the pool yesterday and guess what? Not even a single drop got inside. Plus, you can still use your touchscreen perfectly fine with this on. Totally worth every penny!
reliable
Who knew something so simple could be such a stress-reliever? Now I can enjoy baths without worrying about dropping my cell into the tub.
I'm loving this case so far! It fits snug around my phone and doesn’t interfere with using the screen or buttons. Plus, it’s waterproof which gives me peace of mind when I’m near kind of water.
ok
was always paranoid about taking photos near water before now i just snap away knowing that if anything happens we’re covered 😉
this thing right here - absolute life saver 🙏🏻 used to be paranoid about getting caught in sudden rain showers or accidentally spilling drinks but now? pshh no worries mate! feels good quality too doesn’t feel flimsy or anything.
recommend
This one is solid It's lightweight, but it does its job perfectly. I've it in the shower, at the beach and even dropped my phone in a sink full of water. Each time, my phone came out bone dry.
this here is what every adventurer needs 😎 whether i'm kayaking or hiking through rainforests no worries about getting my phone wet anymore 👌