SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh man, my kitty just can't get enough of this toy! She's like totally head over heels for it. mean, she's always been a playful one but this toy? This is her absolute favorite now. Every time I bring it out, her eyes light up and you can she’s ready to pounce. You know how cats are - they're curious creatures by nature. But sometimes that curiosity leads them to places where they shouldn't be - like the top in your closet or behind fridge. Well, with this awesome plaything around, those days seem long gone! It keeps my furry friend entertained for hours on end and trust me when I say that ain’t an easy feat! And let’s talk about exercise. We all know our feline friends need their daily dose of physical activity to stay healthy and fit – especially if they’re indoor kitties like mine who don’t get much chance to roam outside freely. This little gem right here helps her burn off some energy while having a blast at the same time. I've noticed she seems happier since we introduced this into our routine too – more relaxed and less prone to those midnight zoomies (cat owners will understand what I’m talking about). And as a bonus? Her claws have stayed away from my furniture because she’s so engaged with playing instead! So yeah, two thumbs up from both me and Miss Whiskers here! If you want something that'll keep your cat entertained AND help them get some well-deserved exercise without tearing apart your home...this bad boy is definitely worth checking out.
I'm at how much my cats love this interactive toy. It keeps them active and entertained for hours on end. Plus, it's USB rechargeable which saves me from constantly buying batteries - an absolute win-win situation for us!Our kitty used to be quite lazy but not anymore thanks to this wonderful gadget! She can't resist chasing after the light - it provides great mental and physical stimulation for her. And I absolutely adore its automatic function that allows me some free time while keeping my fur baby happy.
Absolutely fantastic, easy to use andable too!
This interactive toy has really helped curb my cat's destructive behavior by keeping him occupied with fun playtime sessions. Plus, no more battery purchases as its USB rechargeable - super convenient! It also offers easy setup so even if you are not tech-savvy, you can use this product without any hassle.
I didn't know my cat could move so fast until we got this laser toy, it's a great way to keep him active.
I'm impressed with this gadget. It's helped curb my cat's destructive behavior.
This is the best investment I've made in a long. The auto feature is genius - I can leave it on while I'm at work and come home to a kitty.
The automatic function of this toy has been a game-changer in our home. I don't have to manually operate it all day long; I just set it up and let my cat enjoy! It encourages healthy activity levels in our pet who otherwise tends to laze around all day.
this little gadget has been great for our cats they love chasing after the light 🐾
I was skeptical about this toy at first, but after seeing how much my cat loves it, I'm a believer. It's not just a simple laser pointer; it's an interactive toy that keeps her engaged and active for hours end. The automatic function is particularly useful as it allows me to get some work done while she plays. Plus, the rechargeable feature saves me from the hassle of constantly buying batteries.
so simple yet so effective! Keeps our kitties entertained endlessly 😻
As someone who has multiple cats with different energy levels, finding toys that appeal to all of them can be challenging. But this interactive gadget has proven to be universally loved! They take turns chasing the light and even play together sometimes - something they've never done before! And being USB rechargeable makes maintenance so much easier for me.
This interactive toy has really helped curb my cat's destructive behavior by keeping him occupied. Plus, no more battery purchases as its USB rechargeable - super convenient!
no need for batteries as its usb rechargeable which makes life easier
My cat loves this toy! It's a great way to keep her active and entertained. The rechargeable feature is super convenient too.
No more batteries to buy, thanks to USB charging.
Great toy, keeps my cats entertained for hours. Love the rechargeable feature!
If you're looking for a way to keep your indoor cat entertained and active, look no further than this wonderful toy. Not only does it provide mental stimulation by keeping their hunting instincts sharp, but also encourages physical activity which is crucial for their health especially if they are prone to weight gain like mine.
My cat can't get enough of it.
Perfect solution for indoor exercise. My kitty loves chasing that light!
This little device has been nothing short of miraculous in our home! Our formerly lazy kitty now spends hours chasing after the light beam instead of lounging around all day long. What impresses me most is its automatic function - I don't have to sit there operating it manually; I just set up once and let her enjoy!
This little device has made such a difference in our home by curbing destructive behavior in our cat who used to scratch furniture out of boredom. Now he stays happily occupied chasing after the laser light!
No more batteries to buy, yay! The USB charging is super convenient.
A fantastic investment for any pet owner. It not only keeps my feline friend entertained but also encourages him to be more physically active which is crucial for his health.
A wonderful invention! Keeps my feline friend mentally and physically stimulated.
The automatic feature is great - I don't have to constantly operate it myself.
This toy is a lifesaver! My cat was always scratching the furniture, but now she's too busy chasing the laser. The rechargeable feature is very convenient for me.
This product isn't just another pet toy; it's an effective solution against destructive behavior in cats caused by boredom or lack of exercise. Ever since we got ours, we've noticed significant improvement in our feline friend’s behavior – he seems happier too!
A great gadget! My cat loves chasing the laser light around.
This interactive has made our lazy cat much more active. Great product!
I'm amazed at how much my cats love this interactive toy. It keeps them active and entertained for hours on end. Plus, it's USB rechargeable which saves me from constantly buying batteries.
Excellent toy - keeps my cat entertained and physically active!
meh
Our kitty used to be quite lazy but not anymore thanks to this wonderful gadget! She can't resist chasing after the light - it provides great mental and physical stimulation for her.
The automatic function of this toy has been a game-changer in our home. I don't have to manually operate it all day long; I just set it up and let my cat enjoy!
I'm amazed at how much my cats love this gadget. It's been wonderful seeing them so active and engaged during playtime. Plus, being USB rechargeable saves me from constantly buying batteries - win-win!
This toy is a lifesaver! My cat was always scratching the furniture, but now she's too busy chasing the laser. The rechargeable feature is very convenient for me. I don't have to worry about constantly buying and changing batteries which saves me both time and money.
My cat loves this toy! Keeps her active and engaged for hours. The rechargeable feature is a plus!
purrfect
Perfect for indoor exercise. Keeps my kitty engaged and moving!
This is an excellent toy that keeps my cat entertained for hours on end. The rechargeable feature is particularly convenient - no more constant battery purchases!
This interactive toy has been a hit with our cats. They can't get enough of chasing the light, and it's great to see them getting some much-needed exercise. I especially appreciate that it's USB-rechargeable - no more dealing with batteries.
No more bored kitty thanks to this amazing gadget! She spends hours playing with it every day, leaving me free time to get other things done around the house.
The automatic function on this toy is genius - just set up and let your fur baby enjoy endless fun while you relax or work on other tasks.
This interactive toy is a hit with our feline friend. Recommended!
The automatic function of this laser toy has made a huge difference in our home I don't have to manually operate it all day long; I simply set it up and let my kitty enjoy.
This interactive gadget is exactly what we needed for our cats. They're constantly chasing the light, getting plenty of exercise in the process. Plus, it's USB-rechargeable - no more batteries!
A brilliant purchase for any pet parent! It not only keeps my feline friend busy but also encourages him to move around which is important for his health.
No more bored kitty at home thanks to this amazing device! She spends hours playing with it every day, leaving me free time to get other things done.
This little tool has made such a difference in our household by reducing destructive behavior in our cat who used to scratch furniture out of boredom. Now he stays happily occupied chasing after the laser light!
decent
The automatic function on this toy is genius - just set up and let your fur baby enjoy endless fun while you relax or work on other tasks.
The automatic function is fantastic - set up once, and done.
This device has significantly reduced my cat's destructive behavior. Worth every penny
Our cat used to be quite lazy, but not anymore thanks to this interactive toy! It provides great mental and physical stimulation for her. She just can't resist chasing after the light.
This interactive toy has really helped curb destructive behavior in our feline friend by keeping him busy with fun games of chase-the-laser-light. Super easy setup too!