SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
😎 I really have to express my utmost admiration and appreciation for these sunnies; they are simply the best of the best! The UV400 protection that they offer is nothing short of-tier, providing an impenetrable shield for my eyes against the harshest rays of sunlight. This feature not only ensures optimal comfort but also guarantees safety - a crucial aspect often overlooked when purchasing sunglasses. What's more, I am totally in love with their square-shaped design. It exudes a sense of classic elegance while simultaneously injecting a touch of modernity into its overall aesthetic appeal. This perfect blend between old-school charm and contemporary style makes these glasses exceptionally versatile, fitting seamlessly with any outfit or occasion. And let's not forget about the gradient effect - it is absolutely stunning! It adds an extra layer of sophistication and uniqueness that truly sets these sunnies apart from others on the market. Every time I step out wearing them, this gorgeous gradient effect never fails to make me stand out in every crowd – it’s like having my personal spotlight! Moreover, their super comfortable fit deserves special mention too; it genuinely feels as if these sunglasses were tailor-made just for me! They rest comfortably on my nose without causing any discomfort or annoyance even after prolonged use. In conclusion, I cannot recommend these shades highly enough if you're seeking a perfect combination of style and functionality in your eyewear choice. They tick all boxes: superior quality UV protection, stylish design elements including a unique gradient effect and unparalleled comfort levels making them feel custom made just for you! So why wait? Grab yours now and experience this excellence firsthand!
I am totally in love with these sunglasses! They offer exceptional UV protection which is perfect for someone like me who spends a lot of time outside. Plus, the gradient tinting isn't just aesthetically pleasing but also practical; darker at the top to shield direct sunlight and lighter at bottom providing clearer view of things around while wearing them. They fit perfectly on my face without any discomfort or heaviness – A rare find indeed!
These glasses have been such a game changer for me 🙌🏼 Not only do they look incredibly stylish with their square frames and trendy gradient lenses, but the UV400 rating ensures maximum eye safety under bright sunshine ☀️ What's more impressive is their comfort level - no pinching behind ears or slipping down nose bridge issues here 👍🏻 If you're after high-quality sunglasses that won't break your bank account then don’t think twice about getting these babies!
I love these sunglasses! They're super stylish, comfortable, and provide excellent UV protection.
cool👌
These glasses have been my go-to pair this summer. The UV400 rating is great for those extra sunny days ☀️
👍
I've finally found a pair of glasses that not only look good but also keep my eyes safe from harmful UV rays.