SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The veiled girl design is so captivating - it's like having a little piece of art in my living room. But it doesn't just look good; the scent is absolutely divine and fills the entire space with such a calming that you can't help but unwind and relax. It's handcrafted with high-quality soy wax which means it burns cleanly without any harmful chemicals, making me feel safe when using it my family. Its black color gives off such an aesthetic appeal that perfectly complements our home decor all year round, not just for Halloween! I also love how versatile this candle is - whether I'm hosting a witchy gathering or simply enjoying some quiet time at home after work, lighting up this candle sets the perfect mood.
an amazing candle
fits perfectly into my Halloween decor👌
This handcrafted soy wax candle has become my favorite home accessory. Its minimalist look complements any room decor and I can it year-round!
simply divine! 🖤
Got this as a gift from a friend and was blown away by its stylish packaging and captivating design - perfect for any witchy gathering or quiet evening in.
This isn't just your average candle, it's like having an art piece that smells divine too! Perfectly fits with my modern decor themes.
i'm loving this black scented candle! great for halloween decorations but i've been using mine all year round because of its calming scent!
this chic black veiled girl designed candles are everything!!! they add mystery to any space plus they smell heavenly 😍
Purchased several of these candles for friends who enjoy unique home decor items - big hit!! They loved both the creative design & soothing fragrance 💕
Absolutely adore these candles! They're decorative yet functional, adding charm to our Halloween party while setting up a peaceful atmosphere through their lovely scent.
A must-have
Let me start by saying: I am in love with this candle! From its unique veiled girl shape to its soothing scent, everything about it screams chic and sophisticated. And don't even get me started on the packaging... It comes in such a stylish gift box that makes unboxing feel like opening presents on Christmas morning! What really impresses me though is how clean and long-lasting each burn is thanks to its soy wax composition – no more worrying about harmful toxins filling up my room as with traditional paraffin candles. Plus, despite being perfect for Halloween decorations due to its hauntingly beautiful black color and mysterious design, I find myself reaching for this candle all throughout the year because of how well it fits into any setting or occasion – be it everyday relaxation or special gatherings with friends who are equally enchanted by its charm!
Just got mine today! I'm in with its unique look and soothing aroma. Can't wait to light it up on Halloween night 🎃
Highly recommend