SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone with carpal tunnel and neck pain, cleaning the shower was always a dreaded task, but not anymore with this tool. It's easy to use and comes with all the necessary attachments for awkward spaces. It even easily cleans up bath crayons used by my son. My shower and tub look amazing, and my body is grateful for this purchase. I won't clean my bathroom without it again.
Despite its small size, this gadget does a great job at cleaning. You need to be gentle with it, as pressing too hard can stop it from spinning. I still use a pumice stone for some tough spots, but overall, this tool is fantastic. It has turned cleaning the bathroom from a chore into a fun activity and reduced my cleaning time significantly.
I really enjoy using this for cleaning tubs and sometimes floors. It's easy to clean after use and effectively cuts through soap scum and other messes. A single charge lasts long enough to clean the entire bathroom. It comes with several attachments and doesn't take up much storage space.
The spinning quality of this tool is impressive and reaches all corners of my bathroom. The various brush sizes are perfect for getting into small spaces. The battery life is sufficient to clean multiple rooms for about 20 minutes each. The large handle is really helpful for reaching higher areas.
I was amazed at how effectively this cleaned. Our bathroom needed a deep clean, and in just about an hour, it was spotless and looked new. The different brushes are great for various spaces, though the battery could last a bit longer. I had to recharge it briefly to finish cleaning.
Using this product on hard water stains on my shower door was really effective. The USB charger is convenient, eliminating the need for constant battery replacement. The various brush attachments are useful for cleaning different surfaces like tile floors. It even includes a bag for easy storage.
One flat pad is great for removing streaks on steel appliances. Other pads work well on countertops, and a smaller pointed brush is perfect for narrow spaces. This light scrubbing tool is great from the bathroom to the kitchen, making cleaning much easier.
I bought this gadget to make daily cleaning easier and was interested in the various nozzles. When I received it, I found it lightweight and the handle very comfortable, with a recess for fingers. All the nozzles work very well, making cleaning effortless. I now enjoy cleaning.
After getting a new filtration system to address hard, rusty water, this tool made my stained shower look new again. It's also great for tough dishes and cleaning a glass top stove without scratching. I wish I had gotten one of these sooner. It's a must-have for every home.
This equipment is easy to use, with enough charge to clean my entire bathroom. The different attachments are fantastic, and everything is squeaky clean. I got better results by pouring hot water and wiping everything down afterward.
This machine works great, though it can be a bit hard to hold onto. It does a good job cleaning and polishing. I plan to try it on my appliances soon. Highly recommend!
This tool was perfect for cleaning our tile shower. I was able to clean the entire shower with plenty of battery left. It comes with many different heads that are easy to switch out.
Living in a humid place, I often need to clean my bathrooms. Previously, I did it manually, but this automatic scrubber has really surprised me with its efficiency and time-saving capabilities.
I love this product! The brushes that come with it are incredible and clean surfaces I thought couldn't get any cleaner. It even made my shower look amazing. It has great power.
Definitely a yes! I've been wanting a cleaning tool like this for a while and chose this one because of its price. The quality exceeded my expectations. It's easy to use, stores nicely, and the charging feature is a huge plus. I highly recommend it.
I saw this on Instagram and decided to try it. It's fantastic, lightweight, and excellent for getting into hard-to-reach spots, like in a messy teenager's bathroom. It does a fabulous job of cleaning.
One of my favorite purchases ever. I love using it to thoroughly clean my bathroom and laundry room. It saves effort and makes even tough cleaning tasks easy. I highly recommend it.
This has been one of my best purchases recently. It's a real time-saver. The attachments are easy to switch, and the battery lasts a long time, even when cleaning multiple bathrooms. It's also comfortable to hold.
I've tried various cleaning tools before, but this one stands out. I wish I had it when I was cleaning houses professionally. It comes with versatile heads and is very powerful.
This product does exactly what it promises. It's great for basic cleaning, but for more intense scrubbing, I still use a hand brush. The battery lasts through several cleaning sessions.
Initially, I had some doubts about this product after reading some negative reviews, but I'm happy to say it works very well. I used it to scrub my bathtub and it did a great job without losing charge. I highly recommend it.
This small cleaning gadget has made cleaning a lot easier for me. What's more, my son enjoys using it too and even offers to help clean the tub because he finds it fun.
It's very effective at cleaning and makes the job much simpler. My daughter even enjoys using it and keeps looking for more things to clean.
I switched from a long-armed spin brush to this smaller version and I absolutely love it. It's easy to use and offers great value for the money.
The product works very well, and the battery lasts a long time. The customer service is excellent too, as they quickly and efficiently resolved a minor issue I had.
I am so pleased with this gadget and won't be going back to hand scrubbing. It has been working great so far.
It cleans very effectively, more so than cleaning without it. The charge holds well too.
I run a cleaning business, and this tool has been a game changer. It's the best tool and I highly recommend it to anyone.
I used to hate cleaning the shower stall, but this tool has made it so much easier. Now, I even find myself looking for more things to clean.
I appreciate not having to strain my shoulder to scrub anything. This tool does all the hard work.
It's easy to handle, use, and cleans better than expected. It can also be used on various surfaces.
I'm pleasantly surprised by the power of this tool and its strong adherence with multiple tips. It's suitable for a wide variety of cleaning tasks.
After my back surgery, cleaning the tub and tiles was a challenge, but this tool is so easy to use.
I was hesitant to try this product, but I'm so glad I did. It's small, easy to hold, and very powerful.
I used it to clean my stove and cabinets, and it worked like a charm. Highly recommended!
This tool is amazing, though not very fast, it takes time to clean without spreading the dirt around.
It's much easier to clean between tiles now. My bathroom and tub were left spotless. The battery lasted until I finished cleaning the bathroom.
I've noticed it only turns off under slight pressure when the battery is low. When fully charged, it works without problems.
It works great for sinks and bathtubs, leaving them looking brand new, and I don't have to exhaust myself scrubbing.
It's really easy to use, perfect for cleaning bathrooms and sinks.
As a professional house cleaner, this product has been a game changer for me.
I was impressed with how well it cleaned.
It makes cleaning my shower so much simpler.
I'm impressed with the good speed of this scrubber, and the battery lasts long.
My bathroom tiles are now shining.
It works well for cleaning my tub and has a good battery life.
The product is very sturdy, and I like the variety of heads it comes with.
The tool is easy to handle and cleans effectively.
Our shower is so clean now, I almost feel guilty using it.
It does an excellent job cleaning.
It's very effective in helping with cleaning tasks.
It's an awesome tool.