SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love this cap! The vintage letter embroidery adds such a unique touch. It's not just an, it's like a statement piece that complements my style perfectly. The quality is top-notch and it fits comfortably too. Can't wait to sport it on my next outing!
This cap is a game changer! The vintage embroidery adds such a cool touch. It's comfortable and stylish - I absolutely love it!
This baseball cap is everything I was looking for - stylish, comfortable and high-quality. The embroidered letters give it a cool vintage vibe which really sets it apart from other caps I've owned before. Plus, the adjustable strap means I can get the perfect fit every time.
This hat has quickly become my favorite accessory. It's not just practical for sunny days but also super fashionable with its retro design.
I'm so glad I got this hat! Not only does the vintage-style embroidery add character to any outfit, but the material feels durable yet comfy on my head as well - no more annoying itchiness or discomfort after wearing all day long. Highly recommended!
This isn’t your average baseball cap – far from it actually. With its beautifully stitched lettering reminiscent of times past, combined with modern comfort features (like an adjustable strap), you’ve got yourself one fantastic blend of old-school charm and contemporary practicality right here.
What an amazing find! The of the stitching and material exceeded my expectations. Plus, it fits perfectly thanks to the adjustable.
nice cap, recommend
Fantastic product! This embroidered cap has been my go-to accessory lately - whether for casual outings or even when running errands around town. It’s versatile and trendy with its retro-inspired design, but what impresses me most is how well-made it is; you can tell that there’s real craftsmanship behind this piece!
If you're looking for a stylish yet functional accessory, this is your answer! Love how comfy this baseball cap is without compromising on aesthetics
Can't get over how awesome this cap looks and feels – top-notch quality combined with modern comfort features make it an absolute winner in my book 🙏😊