SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
⭐⭐⭐⭐⭐ This watering can has become an essential part of my gardening routine. The design is stylish, its aesthetic appeal does not detract from its strength and durability. have no doubt with proper care, this watering can will serve me well for many years to come. The handle deserves special mention as well. It's ergonomically designed to fit comfortably in one's grip which makes using it a breeze even when filled to capacity. This thoughtful feature reduces strain on the hand during prolonged use, ensuring a pleasant experience every time. Its capacity seems just perfect for my needs - holding enough water for all my indoor plants without being too heavy or cumbersome to carry around. This balance between size and functionality adds another layer of convenience that makes maintaining an indoor garden easier than ever before. So, I'm genuinely impressed by the quality of this stainless steel watering can - both in terms of its physical attributes as well as its performance capabilities. 🌿👍
I’m absolutely thrilled with this purchase! 😊 My new stainless steel watering can has made caring for my bonsai trees so much easier - no more struggling with heavy jugs or spills on the floor thanks to its well-designed spout. And let's not forget how beautiful it looks sitting next to them on their stand – such an aesthetic upgrade compared to plastic ones!
Absolutely love this new addition to my indoor garden!👍Holds just the right amount of water for all my plants without being too heavy. Plus, no more spills thanks to that well-designed spout!
perfect
this isn't your average watering can! Its stylish design adds charm to any room. A great buy indeed 😄
i've been using this watering can for a while now and let me tell you - it’s made caring for my plants much simpler than before what with its perfect balance between size and functionality i’m impressed by the quality as well 🌱😊
Stylish
aesthetic appeal? check ✔️ ergonomically designed handle? check ✔️ durable stainless steel build? double-check ✔️ couldn't ask for more from a watering can plus there are no leaks or spills which makes everything cleaner and easier 👏
No more struggling with heavy jugs! This watering can is lightweight and super comfortable to use even when full.
Ok
Durable, easy-to-use, light
super
The capacity of this watering can is perfect! It holds enough water for all my plants without being too heavy
Absolutely thrilled with how easy-to-use and efficient this watering can is – not only does it look good but also performs really well!
👍👍👍
Aesthetically pleasing yet highly functional 😊
I love how this watering can fits so comfortably in my grip. It's a perfect blend of style and practicality! Back To Top ↑