SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, let me just tell ya, this petite pouch is awesome. I'm the type who's always on the go - be it hiking up mountains or casting my line in some fishing hole. And my trusty phone? It's seen better days and been through all sorts of rough patches. But ever since I got this case, all those worries about water damage or any other potential mishaps have straight up evaporated into thin air. It’s like an impenetrable fortress for your device! This thing is as tough as they come - think nails that can withstand a hammer kind of toughness. My precious gadget stays safe and sound within its confines, no matter where I am or what Mother Nature decides to throw at us. And here comes the best part: functionality isn’t compromised one bit! You’d think something so sturdy would make using your screen a total nightmare but nah-ah – not with this one. The screen remains fully responsive even when it’s snuggled up inside the case! With this little buddy around, you can take on any adventure without breaking a sweat about your device getting damaged in any way shape or form! Whether you're out braving treacherous trails or simply chilling by the lake waiting for fish to bite; rest easy knowing that your phone is snugly protected from whatever life throws at it while still being fully operational.
I'm a clumsy guy, always dropping stuff. This case has saved my phone more times than I can count! Plus, it's waterproof - bonus!
this case is the real deal 👌 keeps my phone dry even when i'm out in the rain or at the beach so impressed.
i was skeptical at first but after testing it out in the pool...my mind was blown 🤯 my phone stayed perfectly dry not a drop of water got inside plus i could still use all the features without taking it out of the bag definitely worth every penny 👍
just got it. will test later.
Got one of these for my partner and they love it! Now we both have peace of mind knowing our phones are protected from water damage.
who knew something so simple could make such a big difference? this bag keeps my phone safe from all kinds of spills and splashes.
Just picked up one of these waterproof cases for our family vacation to Florida...best decision ever! Between beach days and poolside lounging (not to mention those sudden summer rainstorms), our phones were constantly at risk from water exposure 😱 Now we can relax knowing they're protected.
got is as a gift.
This waterproof case is an absolute must-have for anyone who loves outdoor activities like me. Keeps your device totally dry, no matter what.
i've dropped my phone in so many puddles lost count tbh but since getting this case haven't had any issues touch wood fingers crossed etc etc seriously though its quality makes me feel way less stressed when i'm around water which is often 'cause i love swimming cant recommend enough.
tried and tested – works like a charm 🌟
This little gadget has saved me on numerous occasions already...from accidental drops into puddles to sudden downpours during hikes. A lifesaver indeed!
best investment ever honestly didn’t expect it to work as well as it does