SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm an avid swimmer and have always had trouble finding a cap that can accommodate my long hair. But this silicone swim cap is great! It's incredibly comfortable, keeps my hair dry, and the ear is fantastic - no more waterlogged ears after laps in the pool. Plus, it doesn't slip off like some other caps I've tried before. Highly recommended! 👍🏼
Super comfortable and keeps my long hair perfectly dry. Love it!
Wow, this cap exceeded all of my expectations! As someone with long locks, I was skeptical about how well it would hold up but boy was I pleasantly surprised. The material is super durable yet flexible enough to easily put on and take off without pulling any hairs – so important right? And let’s not forget about its waterproof capabilities... absolutely top-level! My hair stays completely dry even after hours of swimming. A must-have for any serious swimmers out there!
Great fit, excellent ear protection! Makes swimming so much more enjoyable.
Five stars aren’t enough to express how much I love this swim cap! It fits snugly over my head and long hair without being too tight or uncomfortable which makes swimming such a breeze now. Not only does it protect my tresses from chlorine damage but also shields my ears from water intrusion - two birds one stone eh?! Best part? The vibrant colors make me stand out in the crowd at our local aquatic center, hehe 🏊♀️.
💯💯💯
No morelogged ears or wet hair. This cap is awesome!
So happy with this purchase!! Finally found a solution to keep both my hair and sensitive ears safe while enjoying swimming. The silicone material feels soft against skin (no irritating marks post-swim) AND efficiently blocks water entry. It's easy to put on and stays in place even during vigorous swimming sessions.
Durable, waterproof and stylish. A true swimmer's delight.
Love it!
What a fantastic find! I've been using this swim cap for the past month and it’s nothing short of amazing. The ear protection is an added bonus that really makes all the difference, especially for someone like me who suffers from frequent ear infections due to water exposure. And as a plus-size woman with long hair, I appreciate how roomy yet secure it feels on my head without any discomfort or slippage - just brilliant!
An absolute must-have for protecting your locks underwater.