SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm totally smitten with this smartwatch! It's like they took all the coolest features and packed them into one sleek device. For starters, it's waterproof - a total game changer for someone as butterfingers as me. You know those moments when your heart skips a beat because you've accidentally dunked your watch while washing up? Well, forget about 'em! This bad boy can take a dip and come out working just fine. The full touch screen is another feature that has me head over heels in love with this gadget. No fiddling around or squinting at tiny buttons here; everything you need is right at your fingertips. Just tap away and navigate through its functions like a breeze! It's so user-friendly even my grandma could use it without breaking a sweat. And let’s spill some tea on the Bluetooth calling function too – talk about being an absolute time saver! Picture this: you're knee-deep in flour kneading dough or elbow-deep fixing up your car engine when suddenly your phone rings from across the room. Now instead of dropping everything to answer, guess what? You can do it straight from the watch!
this watch is everything i wanted and more 😍 it's completely waterproof which is perfect for my active lifestyle. plus, i can make calls directly from my wrist thanks to bluetooth calling 🙌 no more fumbling around with my phone while I'm out running.
Waterproof, user-friendly touchscreen and Bluetooth calling
I am overjoyed with this purchase! This sporty smartwatch has become an integral part of my daily routine. Its water-resistant nature gives me peace of mind during workouts or unexpected rain showers, while the full touch screen provides seamless interaction. The cherry on top? Bluetooth calling that keeps me connected at all times.
wow👏👏
👍 Totally in love with this smartwatch. The waterproof feature is such a relief for someone as accident-prone as me. And the full touch screen? So easy to use! But the best part has to be the Bluetooth - talk about convenience!
impressive
this watch ticks all my boxes 😍 it's fully waterproof, perfect for my fitness-focused lifestyle and I can even make calls straight from my wrist thanks to bluetooth 🙌 no more digging around for my phone when I'm out and about.
So handy!
Loving the water-resistant feature! Plus, making calls directly from my wrist? Amazing!
worthwhile
This watch has it all - waterproof for my active lifestyle and Bluetooth calling so I don't have to fumble my phone while on the go. A perfect companion!
satisfactory
A happy purchase indeed! This sporty smartwatch fits seamlessly into daily use. The water-resistant quality brings comfort in unpredictable weather while its full touch screen allows effortless interaction.
ok
Couldn't be happier with this sportywatch.
I'm in love with this smartwatch!
The combination of practicality (it's totally waterproof!) and convenience (hello, hands-free calls) make this watch a winner in every sense - definitely worth every penny spent!
recommend
This watch is an active lifestyle's dream: fully waterproof and has Bluetooth calling.