SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a hat that provides both style and function, and I finally hit the jackpot with this one. The wide brim is perfect for keeping the sun off my face during those long summer days. It's also super comfortable, which is always a plus in my book! 😎
I love this hat! It’s lightweight yet sturdy enough to withstand windy beach days. A must-have for any beach lover like me.
My husband bought me this beautiful hat before our beach vacation last month. Initially, I was skeptical about its practicality but boy was I wrong! broad brim shielded me from harmful UV rays while reading by the shore. Not only did it protect me from getting sunburnt but also added an elegant touch to all my holiday outfits.
This hat has become an absolute staple in my outdoor gear collection. As someone who spends a lot of time fishing and gardening under direct sunlight, having proper protection is crucial. This wide-brimmed beauty does just that - keeps me cool and protected without compromising on comfort or style!
Perfect for sunny days! Keeps the sun off my face and. Comfortable fit too!
Who knew a simple accessory could make such a difference? 🙌 Ever since I started wearing this hat on my hikes, there has been no looking back! It shields your eyes from glaring sunlight while making you look like you stepped right out of an adventure magazine cover! Highly recommended to all fellow adventurers out there!
A game-changer for all-day outdoor events! No more squinting or worrying about excessive sun exposure with this gem.
I'm not usually one to write reviews online but felt compelled after using this fantastic piece of headwear! It's lightweight yet sturdy enough to endure gusty winds at sea during sailing trips without flying off every few minutes - trust me; it’s tried & tested 😉 Moreover, its stylish design never fails to fetch compliments whenever worn.
This hat is a summer essential! It's stylish, functional, and super comfy to wear.
Bought one of these hats before going on a hiking trip - best decision ever. Kept the harsh sun at bay while looking fabulous!
An elegant solution to protect against harmful UV rays while adding an extra flair to your outfit – simply amazing!
I’m absolutely thrilled with how comfortable this wide-brimmed wonder feels even after prolonged use – no more head sweats or discomfort 🙌