SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always wondered how to clean my mattress, couch, and drapes, especially because dust mites give me the creeps. This product is incredibly easy to use.
I highly recommend this for everyone! If you don't have one yet, you should consider getting it. I'll sleep better tonight knowing my mattress is cleaner than before; this is a must-have for everyone.
This vacuum cleaner worked wonders on my bed! It did an exceptional job of cleaning and vacuuming my mattress, collecting a significant amount of dust. It's both easy to use and impressively powerful. I didn't even realize how much dust was in my bed until I used this vacuum cleaner.
This vacuum turned out to be slightly larger than I had anticipated, but it is exceptionally lightweight. Its extra-long cord is incredibly convenient.
Absolutely fantastic! I'm thrilled that I've finally discovered a product that effectively removes dust from my mattress and other fabric-covered furniture. Recommend it!
I appreciate this product for its effectiveness in cleaning beds. It serves as an excellent daily cleaner for your own bed and comes in handy when you're traveling, allowing you to clean the hotel bed before you sleep. Its compact size makes it easy to travel with.
I purchased this because our dogs have a habit of sneaking into the bed and leaving a lot of hair behind. This vacuum works exceptionally well as you roll it in different directions on the bed to capture all the pet hair. Additionally, the filters are easy to detach and clean as required. Its compact size allows me to keep it conveniently close to the bed, making it easy to use for quick cleanups as needed!
The vacuum appears to be of good quality. It's lightweight and user-friendly, with a strong suction capability.
It's incredibly user-friendly, and its weight is comfortable to handle. You can use it on the bed and various other surfaces because it's exceptionally powerful. Its appearance is also quite appealing, and its cleaning ability is simply excellent.
I was somewhat skeptical and somewhat intrigued by the concept of this vacuum. However, it genuinely removes a significant amount of dust from your mattress!
I'm genuinely impressed with this product. While I was initially hesitant due to some reviews, I'm ultimately glad I made the purchase. I keep a mattress protector on my bed at all times, so I didn't expect much from the vacuum, but I was proven wrong.
The canister is simple to detach and empty, with clear lock/unlock instructions printed on it. Given its light weight, I'm considering trying it on the stairs too! I would certainly recommend this vacuum, especially if you need to clean comforters that can't be washed, as it can help reduce the need for frequent dry cleaning.
This vacuum is incredibly powerful and straightforward to use. It efficiently cleans the bed, especially when a baby leaves behind plenty of crumbs. Beyond just visible debris, it also eliminates numerous tiny and hard-to-spot particles that become noticeable only after they're sucked into the container.
It does an excellent job of vacuuming away all the dust and mites from the bed. It's compact and still works perfectly, making it an ideal choice for families with pets.
It cleans just as effectively as any other vacuum and sanitizes my bedsheets and comforter. It's straightforward to use and comes at a reasonable price. It's definitely not a bad choice!
Not exactly what I expected. I'll need to use it a bit more to fully evaluate its performance.
I found it particularly effective when using it on the couch. With just one pass across the cushions, it made crumbs, fuzzies, and hair disappear effortlessly. While it may not be the absolute best hand vac ever, it is undeniably extremely convenient for handling small messes and is well-designed for the tasks it was intended for.
The suction appears to be adequate; however, the vacuum hole is relatively small and positioned on one side of the machine. The bottom features depressed channels that guide dirt towards the hole for suction.
The vacuum is powerful and effectively removed many dust balls from my mattress. The long cord allows you to reach around the entire bed comfortably. I've also been using it on our sofa, and it works exceptionally well there too
I have children at home, and there's often debris on the bed and sofa. To make things more convenient and ensure peace of mind, I purchased this mite remover, which not only cleans but also eliminates mites. It's incredibly convenient.
The suction power is impressive, and the ultraviolet ray sterilization works well. It's quite noisy, but I highly recommend it!
Although I believe that this vacuum is designed and best suited for capturing bed bugs, it still performs admirably as an overall bed vacuum.
Good looking, clean and easy to use.
The item was delivered on time, though the outer packaging was a bit damaged. However, the inside was well-protected with foam covering. It seems fine. I'll test it after charging.
Wow, this is the product you never realized you needed! It's astonishing how much it removes from your bed - stuff you wouldn't even imagine is there. Definitely a must-buy!
I've just received the bed vacuum cleaner I ordered, and I'm thoroughly impressed with both its appearance and performance. As I unpacked it, I couldn't help but notice its sleek design and exceptional build quality. To put it to the test, I deliberately scattered some paper scraps on my sofa, and the vacuum's suction power proved to be remarkable as it effortlessly picked up every single piece. I'm absolutely delighted with this purchase and would wholeheartedly recommend it to anyone in search of an efficient and powerful bed vacuum cleaner.
Incredibly practical! This is exceptionally beneficial for households with pets!
The vacuum has sufficient suction power, but it doesn't excel at handling small debris. It's effective at cleaning up larger pieces, but when it comes to smaller particles, it may struggle, requiring you to pick them up by hand.
The suction is ok but you have to go slow
This is quite an intriguing gadget! It has a somewhat heavy and peculiar shape that made me uncertain at first, but when I turned it on, the suction power was surprisingly strong. While I initially thought I could use it for spot cleaning, it seems it's primarily designed for mattresses.
This vacuum is incredibly valuable, especially for households with babies. I often worry about bacteria and even bed bugs that could potentially harm my baby's skin.
This is my first experience with a bed vacuum, and I was pleasantly surprised by the amount of dust it managed to vacuum up. I'm really glad I made the decision to buy it; now I feel much more comfortable.
It's fantastic! I constantly vacuum my bed and sofa to eliminate dust mites and dead skin, and the UV light effectively eliminates dust mites. Don't forget to empty the filter after each use.
It's cool, because you can't really wash your mattress so this is a good alternative.
Easy to use on mattress and easy to clean
This product boasts a stylish design and excellent quality. It offers strong suction and is very user-friendly.
It's capable of extracting a significant amount of debris, and it's straightforward to use!
I bought this to eliminate fur and dust from my couches and beds. It possesses strong suction, and the power cord is sufficiently long to reach from the socket to the furniture.
I used it for my bed and sofa. A bit noisy for me.
The cleaning performance is impressive, but it took a full 15 days to receive the express delivery.
I'm not certain about its effectiveness in removing mites, but I purchased it to deal with my dogs' hair, and it does an excellent job in thoroughly cleaning that up.
This little device surprisingly packs a powerful punch when it comes to suction. Given its small size, I wasn't expecting this much suction power, but it definitely helped in cleaning the dog hair off my sheets.
I was eager to try out this vacuum. The advantages include its lightweight design and ease of maneuverability. It also features a UV light that is intended to assist with disinfection
The filter is intricately designed to capture incredibly fine particles or bugs, and it performs admirably in this regard. It effortlessly collects and traps dust. In addition to the main filter, there's a secondary filter located at the rear exhaust port, which helps catch anything that might have escaped the main filter's grasp. However, this high filtering performance does make it a bit challenging to clean. Additionally, the rear casing tends to get quite warm with prolonged use.
The suction capacity is better than expected and the vacuum did work well to remove dog hair from my bed's comforter. However, I believe that it would perform better vacuuming directly on the mattress or mattress cover.
I frequently came across this product on Google, and I finally decided to purchase it, and I must say, I love it! Since I tend to shed a lot of hair, it's incredibly useful for cleaning my mattress.
It cleans my bed sheets well.
Given the recent news about bed bugs, I decided to check if I had any. This product works excellently for that purpose.
The product is OK. I hope it can be shipped faster.
This vacuum is well-made and performs well.
This vacuum provides impressive suction power and effectively picks up everything I've tested it on so far. However, it is on the louder side, which I personally didn't quite like.
Fantastic product with an acceptable level of noise. It effectively sucks up everything as expected. The charge lasts a good amount of time and it recharges quickly. I highly recommend this! Plus, delivery is swift – in fact, all my orders have consistently arrived earlier than expected.
Great
This product is fantastic for maintaining the cleanliness of my newly installed floors.
The vacuum cleaner works wonders. Our bed had never been vacuumed since my husband purchased it. This vacuum performs like magic with its powerful suction and user-friendly design. Additionally, it's easy to clean.
This vacuum is genuinely surprising in how effectively it operates. I initially thought I'd have to go back and forth multiple times to get the job done, but honestly, after just one or two passes, maybe even three, all the hairs and dust were completely gone. If you're unsure about which bed vacuum to choose, just go for this one – it's that good!
I didn't anticipate finding such a great product at this price point. It has efficiently helped me remove a significant amount of dust, and it charges very quickly. It works perfectly on the mattress and pillows. I highly recommend everyone to consider purchasing it. A well-deserved 5-star rating!
Awesome
I have a child who occasionally suffers from dust allergies. A friend suggested that I invest in a bed vacuum, so I got this one, and it has been a tremendous help. I never realized just how much dust my bed accumulated, even though I do laundry every week.