SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was surprised by the high quality of the sound, the top for the money
I've been using these wireless in-ear Bluetooth earbuds for a few weeks now, and I must they are nothing short of. The AI noise cancellation feature is outstanding - it completely drowns out all the background noise, which makes my music listening experience pure bliss. And don't get me started on the battery life! With 26 hours of uninterrupted use, charging has become an infrequent task. Whether I'm working out or just loung at home, these earbuds have transformed how I listen to music.
Absolutely thrilled with these earbuds!
Very good.
Superb sound, amazing noise cancellation, and stellar battery life. A must-have!
These wireless in-ear Bluetooth earbuds are a fantastic investment if you love high-quality sound and convenience rolled into one package. The AI noise cancellation does wonders when you're trying to focus on your work or enjoy some peaceful moments with your favorite tunes playing in the background. It's almost like being enveloped in a bubble where only your music exists. As for the battery life? It's simply phenomenal! One full charge can last up to 26 hours — that’s more than enough time even for an avid listener like myself.
I received the order in 9 days, thank you for that. The sound is very good and the sound details is best. touch responsibility is good. I hear 8D and 16D soundtracks very clearly ❤️. Best for this price range
🎧💙 Can't believe good these are... seriously! Noise canceling feature works like magic in noisy environments (hello, gym!)
Perfect for long commutes!
Good headphones hear fine and easily connects to the phone
no more tangled wires or background noise during calls thanks to these wireless earbuds.
The moment I put these wireless Bluetooth earbuds into my ears, it was clear that they were far superior compared to other products on the market. The AI noise cancellation worked flawlessly - blocking out distracting noises around me while allowing me to fully immerse myself within my audio content whether it be podcasts or songs from my favorite band. Plus, their incredible 26-hour battery life means less time spent recharging and more time enjoying crisp sounds.
I've finally found a pair of Bluetooth earbuds that deliver crisp sound quality
Very good the quality of the box and the handset. I highly recommend!
Immediately connected to my mobile - iPhone 7 - and it works. Sound is also super. I use it more for phone conversations and podcasts. It fits well in the ear and doesn't fall out when I shake my head.
Highly recommended!
If you want top-notch sound quality paired with exceptional comfort and long-lasting battery life then look no further than these wireless Bluetooth earbuds! They offer advanced AI technology that filters unwanted ambient noises so effectively that you'll feel as though you're alone with your music even in crowded places like public transport or busy cafes! Plus, with a whopping 26-hour battery life, you can enjoy your favorite tracks all day long without worrying about recharging.
Thank you, seller. Everything is excellent, the sound, performance, packaging and battery, but there is a lot of delay in receipt.
😍 Absolutely love them!
ok
Good value for money. Comfortable and secure fit, good controls.
Amazing quality sound, no background noises, and marathon-like battery life - perfect!
In my quest for the perfect pair of earbuds that could offer me both superior sound quality and an impressive battery life, I stumbled upon these wireless in-ear Bluetooth earbuds. They have exceeded my expectations! The AI noise cancellation is top-tier - it's like being enveloped in my own private sound booth. And the 26-hour battery life? It’s nothing short of amazing! Whether I’m working out at the gym or commuting to work, they provide uninterrupted entertainment. A must-have gadget!
Very good phone, does not fall into the ear at the time of exercise. Very good sound.