SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with this yoga hoodie. Its UV protection feature is a godsend for someone like me who loves to exercise outdoors but is also conscious about skin health. The material is lightweight and breathable, which makes it perfect even for high-intensity workouts or hot weather. It doesn't stick to your skin when you sweat nor does it restrict your movement in any way. I love the fact that despite being so functional, it doesn't compromise on style at all.
This hoodie is the best thing I've added to my workout gear!
Lightweight, breathable
This workout top has made my outdoor yoga sessions so much more enjoyable! The sun can be quite harsh where I live and having something that protects against UV rays while still being breathable and light as a feather is fantastic. Plus, the fit is just right - not too tight or too loose - making my movements fluid and unrestricted during my practice.
🌞💪 no more sunburns for this guy!
Perfect hoodie for yoga!
Who knew a simple hoodie could make such a difference? With its UV protection feature, this top makes sure that even on sunny days, your skin stays protected as you work out or do yoga. Its lightweight design means you can move freely without feeling weighed down.
What a wonderful find!
Great fit, super comfortable and excellent UV coverage. Highly recommend!
🌞 As an avid yogi who enjoys practicing outdoors, finding suitable clothing can sometimes be challenging due to varying weather conditions. This hoodie though has ticked all boxes for me! It's incredibly lightweight yet provides excellent UV protection from harsh sunlight.
recommend!
👍 Keeps me cool during workouts while protecting from the sun.
The long sleeve design of this top offers extra coverage without feeling heavy or restrictive during workouts- whether you're doing downward dog or running laps around the park.
ok
From its breathability factor to its stylish look, everything about this product screams quality!