SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Simply a fantastic toy set! My kids can't get enough of it. The wooden animals are so well made, they're sturdy and eco-friendly too. 🌳🐮
This is for my little one's hands play time. She loves exploring the different farm animals and I love that she's learning.
I must say, this is an excellent gift choice for any occasion Bought it for my nephew’s birthday and he absolutely adores it!
These animal toys align perfectly with Montessori principles - what a great way to foster independent learning in my child. Five stars from me! ⭐⭐⭐⭐⭐
this toy set has been such a hit in our house...durable natural wood...fun educational benefits...my kiddos love them.
The best thing about these toys? They encourage imagination! It's lovely watching my children create their own stories with the animal figures.
Bought as Christmas present was not disappointed good quality materials will buy again 👍
Absolutely amazing value; supports both fun AND education through exploration and play!
Perfectly sized, beautifully crafted wooden animals – couldn’t ask for more!
I got this set as a gift from grandma - kids haven't put them down since we opened the box 😂 Highly recommend!!!
i'm all about sustainable products & i'm impressed by how durable these are while being eco-friendly at the same time.. big thumbs up!! 👍👍
I've never seen such realistic looking wooden toys before, they really do promote creative storytelling amongst children.
we use montessori methods at home and this fits right in! it's helped my little one's cognitive growth so much.
you can tell these toys are high quality just by holding them. they've survived many playtimes and still look brand new!
this set has been a lifesaver during homeschooling, it’s educational yet super fun for the kids
my son loves to name all the different animals, his vocabulary is growing every day thanks to this toy set
i love that these toys aren't made of plastic but natural wood instead. good for us and good for the planet too 🌍
Not only did this make an excellent birthday gift, but I was also impressed by its learning value - win-win situation!
The craftsmanship on each animal figure is simply stunning... 100% worth buying.
Absolutely thrilled with this purchase! The details on each animal are amazing & my daughter plays with them non-stop.
This toy set takes hands-on exploration to another level. My twins have learned so much already!