SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This drone is incredible! I've never flown a drone before, but after learning the controls and taking it out to the garden, it was so stable and easy to fly. Managed to fly it three times without any crashes. The advanced GPS feature is my favorite. I can send the drone on specific paths, and it follows them perfectly. It's also great for returning home when I lose sight of it. Makes flying stress-free. For the price, I'd give it 5 stars. Super fun to use.
This is a great little drone. The camera can be moved up and down in flight, which is a great feature for people who like to take aerial shots. It has very stable flight and the app works pretty well compared to other video drones I've used.
Highly recommended for anyone who wants to learn how to fly one. It's designed to avoid hitting objects and can be easily controlled with your phone.
If you're buying it for the camera, might not recommend it. But for chill playing, it's 👌👌 cool.
Still learning but have been getting over 20 minutes of flight time off each charge.
The multi-axis gimbal and electronic image stabilization are game-changers. I used to get shaky footage with my old drone, but everything I shoot now is smooth as silk.
Pretty cool little drone, but looks like you'll have to figure most of it out by yourself.
Flew it indoors to get the hang of it. Will be getting a much bigger machine when I'm more confident... Definitely a 5-star purchase for me!
Better than expected. Arrived in a timely manner and had no damage. Can't wait for the rain to stop so I can fly it.
Nice and easy to fly, better than I was expecting.
It's okay.
This is very nice!
My son loved it, very nice.
Very pleased with the purchase and delivery!
It's very nice, I hope it lasts a long time.
The product is as described, nice and easy to fly.
Been using this drone for a week now, and it's impressive how it combines ease of use with advanced features. The GPS and RTK module make it super easy to track and control. It's like it knows exactly where to go and how to get back. Perfect for my adventure vlogs!
As a beginner, I was looking for something easy to fly and with good video quality. This drone delivered that and so much more. The optical flow positioning keeps it hovering perfectly, which is great for taking steady shots. Definitely recommend it for newbies like me.
It's just the right size.
A very nice gift for my 12-year-old son.
It's fun to use and a good one to get if you're a beginner.
The drone looks good, and the test flight went well.
Better than I was expecting.
A lot of fun to play with, especially with grandkids and family on Easter.
It was fun, it really looks like the picture, and it takes off really well.
Very happy, thank you. This awesome little drone is just as described, super value… perfect, completely satisfied.
I love it. It flies so well, just need to fly it more to get it to come back to me.
It's very nice for the price. I recommend it as a beginner's drone and also fun for adults to play with.
This product is great for the money, though I wish the battery life was better.
This drone's obstacle avoidance is something else. Flew it in a pretty cluttered area, and it didn't bump into anything. Also, the dual cameras offer some really cool angles. It's like having two drones in one!
Really great for a smaller drone, really good quality. I might need an even bigger one next time, lol.
It flies very nicely, and I'm really impressed with its overall engineering. Great for beginners.
This super fast drone is awesome. Having trouble connecting the phone Wi-Fi though, could use some help. Can't wait to start taking photos.
Haven't had the chance to play with it yet.
The pictures it takes are beautiful!
Completely satisfied with this drone.
Completely satisfied, awesome for the price. It's nicely detailed, an awesome little drone.
It's a bit smaller than I was expecting, but it's fun and flies great! I'd definitely recommend it.
This is a very good drone.
Very pleased with this drone.
It's very entertaining and handles very well.
I'm no pro, but this drone makes me feel like one. The long-range control is amazing. I can fly it so far away without losing signal, and the 30-minute flight time means I can get all my shots in one go. Plus, the video stabilization keeps everything looking smooth. Love it!
This awesome little drone has made me very pleased.
Easy to use, good price, super fun to fly, and I'm very pleased with it.
It's very easy to fly, handles really well, very lightweight, and can be maneuvered easily even in light winds.
This is the best drone to start with! Absolutely love it!
It took a bit of time to get the drone and phone to work together, but aside from that, it's a great drone for beginners. I'd definitely recommend it.
Just got my hands on this drone, and it's a game-changer! The video quality is good. I've been using it to film landscapes, and the footage looks great. The best part? I don't have to worry about crashing it thanks to the 360° obstacle avoidance. It's like it sees everything coming!
This awesome little drone has made me very happy. It arrived early, which was a nice surprise. Thanks! I enjoy flying it. It's useful, I'd highly recommend it. It flies nicely, easy to use, good price, and super fun to fly.
It's easy to use and the price is great. A fantastic drone for beginners. It's really fun to fly around.
The picture quality isn't the best, and it doesn't keep its height very well. Also, it tends to drift to one side when moving up and down.
Totally in love with this drone.
It feels more like it's meant for playing games, the camera quality isn't as high-def as they said it would be.
I really love the design of this drone, it's excellent.
This drone works great and it's nice and compact, perfect to have around.