SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got my new earbuds and they're fantastic! The sound quality is impeccable, the battery life lasts forever, and they fit snugly in my ears. They were even easy to pair with my phone. Highly recommended! 🎧👍
If you're a music enthusiast like yours truly, then these babies are an absolute no-brainer. They're the kind of gear that makes every beat stand out and gives your favorite tracks new depth and dimension. The clarity in the audio output is just unreal! It's like having front row seats at a live concert, only better because there's no crowd to drown out the sound. Every note comes through crystal clear, making it feel as though the musicians are performing right inside your head. It doesn't if you’re into heavy metal or classical symphonies - these puppies will make sure every single beat counts. From bass drops to high notes, everything so crisp and defined; it’s almost like rediscovering your music library all over again! But wait up – that ain't even the best part yet! What really seals the deal for me is their super comfortable design. Seriously folks, they fit so well that I can wear them all day long without feeling any discomfort whatsoever. No more sore ears after hours of jamming to my tunes – it's pure bliss! The comfort factor isn’t something to be taken lightly either because let’s face it: nobody wants to keep adjusting their earbuds every few minutes or endure painful pressure points just for some good music vibes. So yeah, if you love losing yourself in great beats and crave top-quality sound while doing so - look no further than these bad boys here! They deliver on both performance and comfort fronts which makes them a total must-have for any self-respecting audiophile out there.
best purchase i've made in a time ❤️
I'm not usually one to write reviews, but these earbuds deserve it. Their noise cancellation feature works wonders - I can finally enjoy my favorite podcasts on busy commutes!
love it 😁
I was skeptical at first because I've had bad experiences with wireless earbuds before but these proved me wrong. Easy to use controls and excellent call clarity make them perfect for both work and leisure.
Okay, so let me tell you about this amazing product I've got my hands on recently. Seriously guys, it's just wow! Like really, WOW!!! It's one of those that once you start using, you wonder how on earth did you manage it before. So here is the deal: the pairing process? Super fast. And when I say super fast, I mean blink-and-you'll-miss-it kind of fast. No more waiting around for your device to connect or dealing with complicated settings and stuff like that. Nah mate, none of that nonsense here! You just turn it on and bam - paired up in no time at all! But wait there’s more! The range from the device is simply mind-blowing too. This bad boy doesn't care if you're chilling in your bedroom upstairs or cooking something yummy down in the kitchen – its signal stays strong as an ox throughout your entire house! So feel free to roam around wherever ya want without worrying about losing connection. And trust me when I say anywhere; I literally mean ANYWHERE inside your place. Whether you're tucked away in a corner somewhere or right smack dab in the middle of everything going on - this thing keeps up with ya every step of the way! It's honestly such a game-changer and makes life so much easier not having to be glued to one spot because of weak signals or anything like that. So yeah folks – this product has seriously impressed me big time!! It’s exceptional performance has definitely earned two thumbs up from yours truly 👌 Can’t recommend it enough!
The comfort level of these earbuds is unbeatable! Wore them during an international flight ✈️ Slept through most of it thanks to their noise cancelling feature.
Absolutely loving the premium feel of this product
i'm so impressed by how well they block out external sounds..i can focus on what i want to hear whether that's music or the person i'm talking to on phone. these are a winner for sure 🏆