SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The belt is as is the photo
The all-match design is simply brilliant. I've worn it with jeans, dresses...you name it
I 've already bought other colors. I loved it! Ideal size and the super affordable price
i got the beige one and now i'm thinking of getting another in black. they're just so versatile and stylish!
What drew me to this was its simplicity yet chic appeal. Got mine in white and let me tell you, compliments never stop coming!
Beautiful I found the material good
the quality of the pu leather really stands out compared to other belts i’ve had before 🙌🏼 definitely worth it
Good quality! I liked
Just received my brown belt today - already loving how flexible yet sturdy it feels around my waist 👌
The product is equal to the photos
Very good quality, I have not tried it but I loved it. Although the color of the buckle comes a bit yellowish, I really liked its quality.
love this belt! 😍 not only does it look great but also fits perfectly. It's hard to find belts that don't feel too tight or loose, but this one's just.
cute belt. can't wait to wear it to work. very chic.
The antique bronze buckle on this belt is everything!! It gives off such an elegant vibe. Can't help but feel classy whenever I have it on.
I love it!
The product complies with the description. I love the material and design!. I'll order myself in other colors.
I loved the belt good material and it is beautiful I want the black I have 72cm waist and it was great
Too beautiful. Good material. I liked it!
Great Belt, color as per description. The buckle is in the copper tone.
I was satisfied with the belt😍👍Thank you very much🌹Delivery did not wait👍
Beautiful, the same in the photo. Seems to be of good quality. It is neither too thin nor too thick. I loved.
The product arrived well packed and without any damage. The quality is good, it pays to buy.
Excellent Product🥰
Product came well packed without defects, arrived super fast of great quality.
I liked it a lot. Adapts very well and is not excessively large. I don't have much left over on my hip. Very cute the closure. Can be worn both informal and formal. Great.
It is very beautiful, it looks excellent quality. The measures are in accordance with what they indicate. Looks very subtle. Delighted with the purchase. I will surely order in other tones.
I love it, it is of good quality, it looks the same as the photo and it arrived in the established time so I certainly recommend it and I would buy again to give or sell✨✨
lovely belt and great quality for the price!
It is a very cute design and with dresses it looks quite elegant. Is what is expected for the price paid
The belt is a luxury I wanted all the colors of it. Beautiful perfect ..... I will compose many looks with him ....