SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What initially drew me towards this wicker basket was its unique design; however, having used it for some time now, I am equally impressed by its functionality as well! Despite being handwoven, the bag holds up really well even under daily usage and still looks as good as new – a testament to its superior durability. Furthermore, the spacious interior allows me to carry all my essentials comfortably without feeling too bulky or heavy.
Bought this handwoven bag as a gift for my wife and she was overjoyed when she saw it! She loves how sturdy yet stylish it is... Now she uses it almost every day, pairing it up with different outfits & each time, it adds an elegant touch to her overall look. From a husband’s perspective, seeing your wife so happy makes the purchase totally worth every penny 👍
I am absolutely in love with my new woven bag! The craftsmanship is top-notch and it's clear that a lot of care went into making this. It's sturdy, stylish and I've gotten so many compliments on it already 😍
This handmade woven basket has quickly become my favourite accessory – not only because of how good-looking it is but also due to its practicality. Whether heading out for grocery shopping or meeting friends over lunch, this bag proves itself useful time & again while adding an extra charm to my outfit 💖
This basket bag is a total game changer for me! It’s spacious enough to fit all my essentials but not too bulky. Plus, the design adds an elegant touch to any.
The quality is superb!
I bought wicker bag as a gift for my wife; she was overjoyed when she saw it! Now she uses it almost every day. 👍👍
The detail in this handmade wicker basket bag is remarkable! You can tell someone put their heart into making this piece. Not only does it look good, but its durable nature makes it practical too.
This woven basket has become my go-to accessory for weekend trips or even just running errands around town - versatile yet chic!
Wow!! What a fantastic purchase...
Honestly didn’t expect much from an online purchase but boy was I wrong! This beautiful handmade woven basket blew me away with its intricate design & superior durability 🙌
A refreshing change from mass-produced bags!
My husband got me this gorgeous wicker woven purse on our anniversary and I've been in love with it ever since. It's a perfect blend of style and functionality!
I was searching for something unique, eco-friendly yet stylish and this woven bag ticks all the boxes! A great find indeed.
What an excellent investment! I can fit everything I need in there without compromising on style 👌
This handmade bag has become my favourite accessory – it’s so versatile, goes well with any outfit and holds up really well even after regular use.
The quality of this woven basket surpasses any other bags that I have owned before!!!
I am truly impressed by the durability of this wicker purse. Despite daily usage, it still looks as good as new! Highly recommended 🌟🌟🌟🌟🌟
Bought this beautiful handwoven bag for my mom; she absolutely adores it! She loves how sturdy yet lightweight it is - makes carrying her essentials around much easier.
Can’t ask for more from a handbag! Recommend!
If you appreciate fine craftsmanship, then you'll definitely fall in love with this woven basket like I did. Every weave tells a story which makes owning one feel special indeed 😊
I adore how roomy yet compact this handmade bag is – fits all my essentials perfectly without feeling too heavy or bulky 💖
My friends are always asking me where I got such an eye-catching purse from... They're amazed when they hear that each one is handcrafted! Truly a unique piece.
The quality is outstanding - you can tell that real craftsmanship has gone into making this product. It's sturdy yet lightweight, which makes it perfect for everyday use.