SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of phantasmis.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of phantasmis.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I couldn't be happier with this purchase! The woven bag has a vintage charm that adds an instant touch of sophistication to any outfit. It's not just about the looks, though; the quality is truly impressive. The straw weaving is done so meticulously, it's clear that a lot of thought and effort went into its creation. This makes for an accessory that isn't only stylish but also incredibly durable - something I highly value in my day-to-day life. What surprised me even more was how roomy it is inside! Despite its compact appearance, this little gem can hold all my essentials and then some without losing its shape or looking overstuffed. And let's not forget about all the compliments I get whenever I take it out! People are always intrigued by its unique design and often ask where they can get one themselves. So, this bag perfectly blends style, functionality and quality – making it a must-have addition to anyone’s wardrobe.
Its vintage charm perfectly complements my style, and the woven straw material gives it an authentic rustic feel. Plus, it's surprisingly spacious inside!
i absolutely love this bag 😍
Stylish
Charming, rustic and roomy
this little beauty has become my go-to summer accessory ☀️ not only does it look great but also holds everything I need. best part? everyone keeps asking where I got it from 😉
Fashionable yet practical
my favourite for summer ☀️
practical
A true classic indeed! This woven piece oozes timeless sophistication while being functional at the same time. It's spacious enough to fit all my essentials without sacrificing on fashion.
recommend
This woven beauty is the perfect blend of vintage style and functionality.
love